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Hi, I’m Julie Millard-Harris. I’m a senior communications leader with 28+ years’ experience shaping and delivering high-impact communications strategies across non-profit, government, healthcare, defence, research-adjacent and technology sectors. I specialize in thought leadership, media relations, brand and reputation management, social and digital communications, governance, and crisis communications. I’m a trusted advisor to executive leadership and boards, passionate about open access, inclusion, transparency and public benefit, and I enjoy translating complex scientific and policy information into clear, credible narratives for diverse audiences. I’ve directed large-scale 24/7 operations and crisis responses, integrated communications and operations across government and healthcare, and built high-performing, mission-aligned teams. I’m energized by building capable teams, aligning stakeholders, and delivering unified tools and processes that improve service delivery and outcomes, even under pressure.…Hi, I’m Julie Millard-Harris. I’m a senior communications leader with 28+ years’ experience shaping and delivering high-impact communications strategies across non-profit, government, healthcare, defence, research-adjacent and technology sectors. I specialize in thought leadership, media relations, brand and reputation management, social and digital communications, governance, and crisis communications. I’m a trusted advisor to executive leadership and boards, passionate about open access, inclusion, transparency and public benefit, and I enjoy translating complex scientific and policy information into clear, credible narratives for diverse audiences. I’ve directed large-scale 24/7 operations and crisis responses, integrated communications and operations across government and healthcare, and built high-performing, mission-aligned teams. I’m energized by building capable teams, aligning stakeholders, and delivering unified tools and processes that improve service delivery and outcomes, even under pressure.

Julie Millard-Harris

Project Manager, Film Director, Film Producer, +2

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Hi, I’m Julie Millard-Harris. I’m a senior communications leader with 28+ years’ experience shaping and delivering high-impact communications strategies across non-profit, government, healthcare, defence, research-adjacent and technology sectors. I specialize in thought leadership, media relations, brand and reputation management, social and digital communications, governance, and crisis communications. I’m a trusted advisor to executive leadership and boards, passionate about open access, inclusion, transparency and public benefit, and I enjoy translating complex scientific and policy information into clear, credible narratives for diverse audiences. I’ve directed large-scale 24/7 operations and crisis responses, integrated communications and operations across government and healthcare, and built high-performing, mission-aligned teams. I’m energized by building capable teams, aligning stakeholders, and delivering unified tools and processes that improve service delivery and outcomes, even under pressure.…Hi, I’m Julie Millard-Harris. I’m a senior communications leader with 28+ years’ experience shaping and delivering high-impact communications strategies across non-profit, government, healthcare, defence, research-adjacent and technology sectors. I specialize in thought leadership, media relations, brand and reputation management, social and digital communications, governance, and crisis communications. I’m a trusted advisor to executive leadership and boards, passionate about open access, inclusion, transparency and public benefit, and I enjoy translating complex scientific and policy information into clear, credible narratives for diverse audiences. I’ve directed large-scale 24/7 operations and crisis responses, integrated communications and operations across government and healthcare, and built high-performing, mission-aligned teams. I’m energized by building capable teams, aligning stakeholders, and delivering unified tools and processes that improve service delivery and outcomes, even under pressure.

Available to hire

Hi, I’m Julie Millard-Harris. I’m a senior communications leader with 28+ years’ experience shaping and delivering high-impact communications strategies across non-profit, government, healthcare, defence, research-adjacent and technology sectors. I specialize in thought leadership, media relations, brand and reputation management, social and digital communications, governance, and crisis communications. I’m a trusted advisor to executive leadership and boards, passionate about open access, inclusion, transparency and public benefit, and I enjoy translating complex scientific and policy information into clear, credible narratives for diverse audiences.

I’ve directed large-scale 24/7 operations and crisis responses, integrated communications and operations across government and healthcare, and built high-performing, mission-aligned teams. I’m energized by building capable teams, aligning stakeholders, and delivering unified tools and processes that improve service delivery and outcomes, even under pressure.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Communications and Stakeholder Engagement Manager at Wifinity Ltd.

August 1, 2023 - Present

Lead community engagement programmes across later-living communities, enabling digital inclusion and ensuring residents can access and benefit from Wifinity’s services. Manage stakeholder relations with housing providers, contractors, and residents, ensuring expectations are aligned and issues are escalated and resolved quickly. Direct issues management strategy, handling resident complaints, service disruptions, and escalations with a focus on transparency, empathy, and customer satisfaction. Developed and delivered award submissions, campaigns, and communications that positioned Wifinity as a leader in community engagement and customer-centric service delivery. Advocated internally for stronger integration between technical operations and customer-facing teams, highlighting the need for unified tools, processes, and leadership to deliver best-in-class service.

Assistant Company Secretary at South East Coast Ambulance Service

November 1, 2021 - July 1, 2023

Senior Management Team member responsible for governance of Trust policies and procedures and the Trust’s conflicts of interest function; managed Non-Executive Director recruitment and selection; supported Board meetings and Committees, and Executive Management Board meetings. Established and maintained governance of Trust policies, procedures, and conflicts of interest processes.

Media and communications executive at North Atlantic Fishing Company

January 1, 2021 - November 1, 2021

Planned and directed the organisation’s overall communication strategy. Oversaw internal employee communications and marketed the company’s image to the public. Consulted with executive management on communication strategies for the UK and the Netherlands.

Call handler/trainer at CareUK – NHS 111

May 1, 2020 - December 1, 2020

Operated as part of a high-volume, 24/7 healthcare triage service handling critical calls. Used NHS Pathways to assess urgency, allocate resources, and ensure customer safety — experience directly comparable to overseeing a NOC where uptime and rapid incident resolution are paramount.

Proprietor/Director at Royal Oak Inn Public House

February 1, 2016 - April 1, 2020

Transformed a failing hospitality business into the top-rated eatery in the area by building a high-performing customer service team, embedding quality processes, and responding rapidly to customer feedback. Ensured that high standards of customer service are maintained.

Lieutenant (Navy) Public affairs officer at Canadian Forces Reservist

February 1, 1992 - September 1, 2019

Public affairs officer in the Navy Reserve; responsible for developing awareness through media relations, community relations, and internal information; directed crisis communications and operational coordination in high-stakes national security environments. Experience in structured escalation, issue tracking, and multi-stakeholder response.

Project Manager (Contract) at Spirent Communications/VerseOne

January 1, 2015 - January 1, 2016

Accountable for corporate-wide broadcasting and streaming with a budget of £2.7M. Consolidated and simplified multiple external and internal services to achieve multi-million-pound savings across international sectors. Responsible for implementing 150+ solutions in healthcare organisations across the UK, delivering websites, intranets that function as intelligent work hubs, and online solutions for supporting staff and patients every day.

Manager communications and media relations (Contract) at Poole Hospital NHS Foundation Trust

June 1, 2014 - January 1, 2015

Directed and evaluated media and public relations strategy for Poole Hospital, ensuring timely and effective responses to media and public inquiries. Developed and delivered integrated communications including press releases, newsletters, executive speeches, and position papers, aligning all outputs with brand and strategic objectives. Led digital and social media campaigns, establishing quality standards for publications and expanding executive engagement across blogs, Twitter, and Facebook.

Director of Media Relations (Contract) at Canada’s Research-Based Pharmaceutical Companies (Rx&D)

October 1, 2013 - June 1, 2014

Directed and implemented corporate and regional media relations strategies, including the Knowledge is the Best Medicine/MyMedRec campaign and app launch, managing a $1M budget. Strengthened media relationships and content output, driving a 200% increase in media activity and a 30% rise in publishing/distribution, while advising the Board on communications issues.

Senior Public Affairs Officer (Class B reservist contract) at Canadian Forces Parachute Team – The SkyHawks

November 1, 2012 - October 1, 2013

Expanded social and media presence by 300% through strategic campaigns, securing national television placements and increasing media activity. Directed and executed crisis communications following parachuting accidents, while also serving as Master of Ceremonies and spokesperson for live audiences of up to 1.2M.

Director of Communications (Contract) at Public Works and Government Services Canada

February 1, 2011 - November 1, 2012

Led the development and successful implementation of the communications strategy and plans surrounding the transformation of the Government of Canada’s pay administration system and services. Managed governance committees and achieved broad buy-in from department heads and unions.

Communications Manager (Contract) at Canadian Air Transport Security Authority

December 1, 2009 - January 1, 2011

Main point of media and stakeholder contact and communications manager during the attempted bombing incident of Christmas 2009, communicating to millions of Canadians that carry-ons will not be permitted on board aircraft. Planned and managed all events surrounding the deployment of the full-body scanner in Canadian airports including Ministerial announcements, news conferences, VIP and media tours, and post-announcement activities.