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I am a highly talented and hardworking hospitality professional with hands-on experience in front desk, guest services, waitressing, and housekeeping. I thrive in busy hotel environments and am committed to delivering world-class service with a smile, attention to detail, and professionalism. With formal training in hotel and catering management and computer packages, plus practical experience across front desk, merchandising, and marketing roles, I am eager to contribute to a dynamic team by ensuring guest satisfaction, efficient operations, and reliable support for colleagues.…I am a highly talented and hardworking hospitality professional with hands-on experience in front desk, guest services, waitressing, and housekeeping. I thrive in busy hotel environments and am committed to delivering world-class service with a smile, attention to detail, and professionalism. With formal training in hotel and catering management and computer packages, plus practical experience across front desk, merchandising, and marketing roles, I am eager to contribute to a dynamic team by ensuring guest satisfaction, efficient operations, and reliable support for colleagues.

June Nduta Mwangi

Merchandiser, Content Creator, Photographer, +2

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I am a highly talented and hardworking hospitality professional with hands-on experience in front desk, guest services, waitressing, and housekeeping. I thrive in busy hotel environments and am committed to delivering world-class service with a smile, attention to detail, and professionalism. With formal training in hotel and catering management and computer packages, plus practical experience across front desk, merchandising, and marketing roles, I am eager to contribute to a dynamic team by ensuring guest satisfaction, efficient operations, and reliable support for colleagues.…I am a highly talented and hardworking hospitality professional with hands-on experience in front desk, guest services, waitressing, and housekeeping. I thrive in busy hotel environments and am committed to delivering world-class service with a smile, attention to detail, and professionalism. With formal training in hotel and catering management and computer packages, plus practical experience across front desk, merchandising, and marketing roles, I am eager to contribute to a dynamic team by ensuring guest satisfaction, efficient operations, and reliable support for colleagues.

Available to hire

I am a highly talented and hardworking hospitality professional with hands-on experience in front desk, guest services, waitressing, and housekeeping. I thrive in busy hotel environments and am committed to delivering world-class service with a smile, attention to detail, and professionalism.

With formal training in hotel and catering management and computer packages, plus practical experience across front desk, merchandising, and marketing roles, I am eager to contribute to a dynamic team by ensuring guest satisfaction, efficient operations, and reliable support for colleagues.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

English

Fluent

Swahili

Advanced

Work Experience

Front Office Receptionist at Great Mwanzo Properties and Management

January 1, 2023 - December 31, 2025

Welcomed and greeted visitors in a polite, professional manner; answered incoming phone calls and directed them to the appropriate departments; handled inquiries from clients, guests, and staff; managed the front desk and kept the reception area neat and organized; received, sorted, and distributed mail and deliveries; scheduled appointments and managed calendars; registered visitors and issued passes; maintained records, files, and basic office documentation.

Front Office at Sarova Woodlands Hotel

April 1, 2023 - August 31, 2023

Greeted guests on arrival; answered phone calls and emails; maintained calendars for the office; filed important documents and kept them well organized; performed clerical duties necessary to keep the office running.

Marketing and Merchandiser at KETEPA

November 1, 2022 - March 31, 2023

Analyzed sales trends, inventory levels, and other data to determine optimal product selection and pricing strategies; utilized data to make recommendations for product promotions, markdowns, and inventory management; collaborated with cross-functional teams, including marketing and supply chain, to develop and execute merchandising plans; monitored product performance and made adjustments to achieve sales targets; developed and maintained reporting tools to track key performance indicators and provide actionable insights to management; continuously improved processes to optimize merchandising efficiency.

Merchandiser at Green Forest Foods Limited

July 1, 2021 - August 31, 2022

Provided merchandising support and services to the assigned retail outlets; built, sustained and enhanced rapport with store personnel; stock management aligned with FIFO; triggered orders and followed up on delivery; ensured growth in shelf off-take through space negotiation and feature displays; submitted accurate reports on time to the sales manager; created product awareness and commercial orientation when required.

Cashier/Manager at Global Bet Company

July 1, 2020 - February 28, 2021

Banked the shop's profits; prepared daily/monthly reports; managed payouts; ensured the shop was running smoothly.

Waitress and Housekeeper at Sarova Woodlands Hotel

May 1, 2018 - September 30, 2019

Took orders from customers for food or beverages; checked with customers to ensure satisfaction; collected payments; prepared checks itemizing and including hotel meal costs and taxes; removed dishes and glasses from tables and counters; cleaned tables and/or counters after patrons finished dining; explained how various menu items were prepared, described ingredients and cooking methods; prepared tables for meals, including setting up linens, silverware and glassware; performed basic food preparation tasks; prepared guest rooms and ensured everything was set for guests; tidied rooms and washrooms for an appealing appearance.