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Hi, I'm Adam Kolak. I'm an experienced workforce and operations professional with 10 years in people management, customer service, and performance tracking across global customer service centers and production environments. I prioritise understanding customer, sales, business, marketing and management needs, and I focus on timely, solution-driven outcomes. I’m proactive, prudent and I build networks for efficient problem solving. In my roles with Lionbridge and Road Logistics, I’ve led customer success, real-time staffing, and cross-functional collaboration to deliver smooth operations and measurable results. I thrive on problem solving, stakeholder communication, and turning complex processes into practical, impact-driven solutions.…Hi, I'm Adam Kolak. I'm an experienced workforce and operations professional with 10 years in people management, customer service, and performance tracking across global customer service centers and production environments. I prioritise understanding customer, sales, business, marketing and management needs, and I focus on timely, solution-driven outcomes. I’m proactive, prudent and I build networks for efficient problem solving. In my roles with Lionbridge and Road Logistics, I’ve led customer success, real-time staffing, and cross-functional collaboration to deliver smooth operations and measurable results. I thrive on problem solving, stakeholder communication, and turning complex processes into practical, impact-driven solutions.

Adam Kolak

Project Manager, Production Manager, Studio Manager, +2

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Hi, I'm Adam Kolak. I'm an experienced workforce and operations professional with 10 years in people management, customer service, and performance tracking across global customer service centers and production environments. I prioritise understanding customer, sales, business, marketing and management needs, and I focus on timely, solution-driven outcomes. I’m proactive, prudent and I build networks for efficient problem solving. In my roles with Lionbridge and Road Logistics, I’ve led customer success, real-time staffing, and cross-functional collaboration to deliver smooth operations and measurable results. I thrive on problem solving, stakeholder communication, and turning complex processes into practical, impact-driven solutions.…Hi, I'm Adam Kolak. I'm an experienced workforce and operations professional with 10 years in people management, customer service, and performance tracking across global customer service centers and production environments. I prioritise understanding customer, sales, business, marketing and management needs, and I focus on timely, solution-driven outcomes. I’m proactive, prudent and I build networks for efficient problem solving. In my roles with Lionbridge and Road Logistics, I’ve led customer success, real-time staffing, and cross-functional collaboration to deliver smooth operations and measurable results. I thrive on problem solving, stakeholder communication, and turning complex processes into practical, impact-driven solutions.

Available to hire

Hi, I’m Adam Kolak. I’m an experienced workforce and operations professional with 10 years in people management, customer service, and performance tracking across global customer service centers and production environments. I prioritise understanding customer, sales, business, marketing and management needs, and I focus on timely, solution-driven outcomes. I’m proactive, prudent and I build networks for efficient problem solving.

In my roles with Lionbridge and Road Logistics, I’ve led customer success, real-time staffing, and cross-functional collaboration to deliver smooth operations and measurable results. I thrive on problem solving, stakeholder communication, and turning complex processes into practical, impact-driven solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Polish

Fluent

German

Fluent

English

Advanced

Work Experience

Customer Success Manager at Lionbridge

September 1, 2019 - September 1, 2021

Primary post-sales point of contact for Lionbridge portfolio of business customers; collaborated with sales to ensure awareness of the Customer Success program and differentiators; established clear business goals, timelines and metrics; developed adoption plans; analyzed customer data to drive engagement and productivity; partnered with sales for renewals and up-sell opportunities; liaised with internal teams to meet high-priority customer needs and set realistic expectations.

Customer Success Manager at Road Logistics

September 1, 2021 - Present

Primary post-sales point of contact for key business customers; proactive updates and end-to-end shipping experience; coordinated shipments with internal teams; resolved operational issues promptly; oversaw full shipment processes ensuring compliance with customs/export and international trade requirements; managed sales/purchase invoices for financial integrity; collaborated across departments to improve service quality and efficiency.

Customer Service Specialist at Road Logistics

September 1, 2021 - Present

Provided direct assistance to customers and internal teams; ensured seamless coordination during shipments and prompt resolution of operational issues; supported across departments to uphold service quality and customer satisfaction.

Real Time Manager at Top 3 Software & Technology Company (Germany market)

April 1, 2019 - September 30, 2019

Monitored, analyzed and adjusted staffing for inbound call queues in real time to meet service level goals; supervised scheduling for a 200-advocate call center across 10 languages; verified holidays; evaluated shrinkage and recommended schedule adjustments; produced reports and analyses to optimize queue performance; communicated opportunities and barriers to leadership.

Sales Coach at Top 3 Software & Technology Company (Germany market)

December 1, 2018 - April 30, 2019

Tracked and improved sales indicators (conversion rate, upsell/cross-sell, CPE, AHT); monitored agent performance; developed and delivered sales training materials; created coaching plans to improve training effectiveness and sales results.

Technical Support Specialist at Top 3 Software & Technology Company (Germany market)

September 1, 2017 - December 31, 2018

Provided first-level technical support for proprietary software and applications; maintained composure in challenging customer situations; kept product knowledge up to date; assisted customers and documented incidents.

Candidate Relationship Management at IT Staffing / Recruitment Firm

February 1, 2017 - May 31, 2017

Maintained and utilized candidate database; conducted regular outreach; performed market research; expanded database via referrals, LinkedIn and other sources; prepared web adverts; built relationships with clients and coordinated with account managers.

Staff Management Specialist at Film Production

January 1, 2015 - December 31, 2017

Managed extras logistics, paperwork, costumes and props; served as contact on productions; kept management informed through effective communication; administered daily payments to extras.

Production Assistant at Film Production

January 1, 2013 - December 31, 2014

Provided daily support to the film producer; coordinated and resolved logistical problems; distributed paperwork and radios; supplied production support equipment.