Available to hire
I’m an Interior Design professional and client-focused coordinator with experience supporting real-estate projects and delivering excellent day-to-day service. I act as a reliable point of contact, manage communications, resolve client queries, and help keep deliveries on track while maintaining high customer satisfaction.
Experience Level
Language
Russian
Fluent
Czech
Fluent
English
Fluent
Ukrainian
Advanced
Work Experience
Barista at Seiferts Brunch
January 1, 2025 - October 1, 2025Barista duties in a café setting.
In-Project Project Coordination (Interior Design) at Broccoli.com s.r.o.
March 1, 2024 - July 1, 2024Assisted preparation of 10+ layout plans and technical documentation for full buildings and individual spaces. Interpreted client briefs and supported design solution development to contribute to overall project coordination and collaboration within internal teams.
Intern at Brocoli s.r.o.
March 1, 2024 - July 1, 2024Complete building surveying and preparation of technical documentation and floor plans; design of room layouts and visualizations; calculations of residential and non-residential areas per standards.
Reception Administrator at Brocoli s.r.o.
November 1, 2023 - December 31, 2024Reception operations and administrative support for the real estate team; CRM usage; invoicing; POS experience.
Project Support / Operations Coordinator at Broccoli.com s.r.o.
June 1, 2023 - December 1, 2024Supported coordination and delivery of real estate projects (rentals and sales). Managed operations across two buildings with 600+ clients as a key point of contact, handling communication and resolving client queries. Managed a high volume of client cases (600+), ensured timely delivery, maintained customer satisfaction ratings of 4.8/5, and kept accurate CRM records. Supported invoicing and reporting processes.
Barista at Costa Coffee
May 1, 2023 - September 1, 2023Barista duties, customer service and beverage preparation.
Freelance Designer (Project-based)
September 1, 2022 - September 1, 2022Delivered design projects from initial client brief through final output. Defined scope, timelines, and deliverables aligned with client requirements, managed client communication throughout the project lifecycle, and worked across multiple projects with varying deadlines.
Bartender at Fruitissimo
March 1, 2022 - PresentBartender responsibilities including drink preparation and guest service. (Present)
Customer Service Experience & Operations (Hospitality & Retail) at Costa Coffee, Fruitisimo, Starbucks, Blueground (multiple)
February 1, 2022 - PresentProvided high-quality customer service in fast-paced environments (CZ/EN/RU). Managed customer inquiries, complaints, and service requests efficiently while maintaining customer satisfaction ratings of 4.8+/5. Supported daily operations to ensure consistent customer experience. Worked with POS systems (Storyous, Conto, LYNX) and handled cash management responsibilities.
Education
Bachelor's Degree (BcA.) at CTU in Prague, Faculty of Architecture
January 1, 2021 - January 1, 2022Interior Design, Painting Specialization at Art & Design Institute, Prague
January 1, 2022 - January 1, 2025Master’s Degree (Mgr.) at Pan European University, Prague
January 1, 2025 - January 1, 2027Bachelor’s Degree (BcA.) at Art & Design Institute (EDU)
September 1, 2021 - September 1, 2025Master’s Degree (Mgr.) at Pan-European University
October 1, 2025 - September 23, 2026Doctoral/Other at CTU in Prague (Faculty of Architecture)
September 1, 2021 - September 1, 2022Qualifications
Industry Experience
Real Estate & Construction, Travel & Hospitality, Professional Services, Education, Retail
Experience Level
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