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I am an operations professional with experience in highly regulated financial environments, specialized in data integrity, process improvement, and risk-aware decision-making. I currently serve as Senior Referential Officer at BNP Paribas in Lisbon, where I oversee data governance for critical banking databases, support Back Office operations, drive cross-functional initiatives, and lead incident investigations and root cause analyses. I enjoy building strong relationships with stakeholders, mentoring colleagues, and turning data into reliable, compliant operational outcomes.…I am an operations professional with experience in highly regulated financial environments, specialized in data integrity, process improvement, and risk-aware decision-making. I currently serve as Senior Referential Officer at BNP Paribas in Lisbon, where I oversee data governance for critical banking databases, support Back Office operations, drive cross-functional initiatives, and lead incident investigations and root cause analyses. I enjoy building strong relationships with stakeholders, mentoring colleagues, and turning data into reliable, compliant operational outcomes.

Inês Martins Baptista

Data Analyst, Data Scientist, Project Manager, +2

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I am an operations professional with experience in highly regulated financial environments, specialized in data integrity, process improvement, and risk-aware decision-making. I currently serve as Senior Referential Officer at BNP Paribas in Lisbon, where I oversee data governance for critical banking databases, support Back Office operations, drive cross-functional initiatives, and lead incident investigations and root cause analyses. I enjoy building strong relationships with stakeholders, mentoring colleagues, and turning data into reliable, compliant operational outcomes.…I am an operations professional with experience in highly regulated financial environments, specialized in data integrity, process improvement, and risk-aware decision-making. I currently serve as Senior Referential Officer at BNP Paribas in Lisbon, where I oversee data governance for critical banking databases, support Back Office operations, drive cross-functional initiatives, and lead incident investigations and root cause analyses. I enjoy building strong relationships with stakeholders, mentoring colleagues, and turning data into reliable, compliant operational outcomes.

Available to hire

I am an operations professional with experience in highly regulated financial environments, specialized in data integrity, process improvement, and risk-aware decision-making.

I currently serve as Senior Referential Officer at BNP Paribas in Lisbon, where I oversee data governance for critical banking databases, support Back Office operations, drive cross-functional initiatives, and lead incident investigations and root cause analyses. I enjoy building strong relationships with stakeholders, mentoring colleagues, and turning data into reliable, compliant operational outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Senior Referential Officer at BNP Paribas

January 1, 2025 - Present

Act as a senior point of reference for the maintenance and governance of critical banking databases, ensuring data accuracy and regulatory compliance. Provide operational support to Back Office activities across different scopes, managing priorities and resolving complex cases. Represent the team in meetings related to system developments, process changes and data migrations, and as a SPOC for process improvement initiatives. Participate in incident investigations, performing root cause analysis and coordinating corrective actions. Support the line manager in team coordination, workload distribution, and onboarding/training of team members.

Referential Officer at BNP Paribas

January 1, 2023 - January 1, 2025

Managed daily maintenance of banking reference data, ensuring consistency, accuracy, and compliance with internal standards. Supported Back Office operations across multiple scopes, handling high volumes of cases under strict deadlines and quality requirements. Participated in meetings with internal stakeholders to support the development and optimization of operational processes. Acted as SPOC for process improvement initiatives within the team, contributing to increased efficiency and reduced operational risk. Investigated and resolved operational incidents, escalating complex issues when necessary.

Social Worker at Residências Montepio S.A.

January 1, 2020 - January 1, 2023

Developed and implemented short- and medium-term intervention strategies, based on case analysis and defined criteria. Produced analytical reports and maintained databases to support decision-making and case follow-up. Coordinated with internal and external stakeholders (healthcare, legal, social services), ensuring timely referrals and service continuity. Supported the management of legal and administrative processes, including supervision of service payments. Participated in the implementation and operational management of new projects.

Social Worker at Lar Escola António Luís de Oliveira

January 1, 2019 - January 1, 2020

Managed complex cases involving children and youth at risk, applying structured assessment and intervention frameworks. Coordinated with multidisciplinary internal and external teams, ensuring compliance with legal and institutional requirements. Prepared reports to support internal decision-making and external reporting obligations.