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I am an operations-focused professional with 6+ years of startup experience, blending strategic leadership with strong people skills. I optimize processes, drive operational excellence, and align Marketing, Sales, Delivery, and Operations to achieve growth and quality targets. I bring a collaborative mindset and hands-on approach to cross-functional initiatives.\n\nAs a former psychiatric nurse, I bring resilience, empathy, and clarity in high-pressure environments. I thrive in building scalable workflows, coordinating diverse teams, and delivering reliable results.…I am an operations-focused professional with 6+ years of startup experience, blending strategic leadership with strong people skills. I optimize processes, drive operational excellence, and align Marketing, Sales, Delivery, and Operations to achieve growth and quality targets. I bring a collaborative mindset and hands-on approach to cross-functional initiatives.\n\nAs a former psychiatric nurse, I bring resilience, empathy, and clarity in high-pressure environments. I thrive in building scalable workflows, coordinating diverse teams, and delivering reliable results.

Melanie Moersig

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I am an operations-focused professional with 6+ years of startup experience, blending strategic leadership with strong people skills. I optimize processes, drive operational excellence, and align Marketing, Sales, Delivery, and Operations to achieve growth and quality targets. I bring a collaborative mindset and hands-on approach to cross-functional initiatives.\n\nAs a former psychiatric nurse, I bring resilience, empathy, and clarity in high-pressure environments. I thrive in building scalable workflows, coordinating diverse teams, and delivering reliable results.…I am an operations-focused professional with 6+ years of startup experience, blending strategic leadership with strong people skills. I optimize processes, drive operational excellence, and align Marketing, Sales, Delivery, and Operations to achieve growth and quality targets. I bring a collaborative mindset and hands-on approach to cross-functional initiatives.\n\nAs a former psychiatric nurse, I bring resilience, empathy, and clarity in high-pressure environments. I thrive in building scalable workflows, coordinating diverse teams, and delivering reliable results.

Available to hire

I am an operations-focused professional with 6+ years of startup experience, blending strategic leadership with strong people skills. I optimize processes, drive operational excellence, and align Marketing, Sales, Delivery, and Operations to achieve growth and quality targets. I bring a collaborative mindset and hands-on approach to cross-functional initiatives.\n\nAs a former psychiatric nurse, I bring resilience, empathy, and clarity in high-pressure environments. I thrive in building scalable workflows, coordinating diverse teams, and delivering reliable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

German

Fluent

English

Fluent

Spanish; Castilian

Advanced

Croatian

Advanced

French

Beginner

Work Experience

COO & Community Manager at AI Pioneer Academy

July 1, 2025 - Present

Optimized and documented processes across Marketing, Sales, Delivery, and Operations; Developed and maintained SOPs; Monitored KPIs; Coordinated internal projects and managed external service providers; Supported recruiting, onboarding, and team management; Handled invoicing, payment tracking, and dunning; Led and moderated the online community; Assisted CEO with administrative tasks and conducted sales calls when needed.

HR Sales Consultant at TAM Akademie GmbH

September 1, 2024 - July 31, 2025

Consulted B2B & B2C clients on Modern Leadership, New Work, and Business Training programs; Managed Executive Leadership programs, including onboarding, scheduling, and trainer coordination; Ensured customer success and experience for C-Level clients; Supported team resource planning and capacity management; Conducted workshops and served as a speaker in New Work topics.

Operations & Key Account Manager at TAM Akademie GmbH

November 1, 2021 - August 31, 2024

Managed daily operations and participant coordination for training programs (300+ participants/year); Built and maintained Key Account relationships; Identified cross- & upsell opportunities; Coordinated internal projects, process optimization, and stakeholder management; Served as OKR owner for Operations & Membership teams; Implemented Salesforce email templates and streamlined communication processes; Supported onboarding and ongoing guidance for new employees and interns.

Career Manager/Consultant at TOPSTEP GmbH

March 1, 2020 - October 31, 2022

Managed 360° recruitment for medical and life sciences clients; Candidate sourcing, client acquisition, and relationship management; Oversaw process coordination and placement success.

Registered Nurse at Various Hospitals

October 1, 2014 - August 31, 2025

Worked in acute psychiatry (full-time and part-time); Provided patient care, support, and coordination in night and day shifts.