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I am a dedicated and versatile professional with over fourteen years of experience in sales, administration, and secretarial roles across private companies and a nonprofit organization. I excel at building and maintaining client relationships, supporting business growth, and ensuring smooth organizational operations. I have hands-on experience coordinating projects, streamlining processes, and fostering effective communication within diverse teams. I am proactive, highly organized, and committed to delivering high-quality results that align with business objectives.…I am a dedicated and versatile professional with over fourteen years of experience in sales, administration, and secretarial roles across private companies and a nonprofit organization. I excel at building and maintaining client relationships, supporting business growth, and ensuring smooth organizational operations. I have hands-on experience coordinating projects, streamlining processes, and fostering effective communication within diverse teams. I am proactive, highly organized, and committed to delivering high-quality results that align with business objectives.

Dilek Cansiz

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I am a dedicated and versatile professional with over fourteen years of experience in sales, administration, and secretarial roles across private companies and a nonprofit organization. I excel at building and maintaining client relationships, supporting business growth, and ensuring smooth organizational operations. I have hands-on experience coordinating projects, streamlining processes, and fostering effective communication within diverse teams. I am proactive, highly organized, and committed to delivering high-quality results that align with business objectives.…I am a dedicated and versatile professional with over fourteen years of experience in sales, administration, and secretarial roles across private companies and a nonprofit organization. I excel at building and maintaining client relationships, supporting business growth, and ensuring smooth organizational operations. I have hands-on experience coordinating projects, streamlining processes, and fostering effective communication within diverse teams. I am proactive, highly organized, and committed to delivering high-quality results that align with business objectives.

Available to hire

I am a dedicated and versatile professional with over fourteen years of experience in sales, administration, and secretarial roles across private companies and a nonprofit organization. I excel at building and maintaining client relationships, supporting business growth, and ensuring smooth organizational operations. I have hands-on experience coordinating projects, streamlining processes, and fostering effective communication within diverse teams. I am proactive, highly organized, and committed to delivering high-quality results that align with business objectives.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Expert

Language

English

Fluent

French

Fluent

Dutch

Beginner

Turkish

Fluent

Work Experience

Sales Consultant at Diamonds Factory, Brussels

July 1, 2025 - Present

Devise and execute sales strategies to meet individual and team targets; maximise stock potential through merchandising, promotions and POS materials; upsell products; deliver exceptional customer service; handle general administration; engage customers via phone, email and live chat; collaborate with Operations to maintain stock accuracy and minimise discrepancies.

Store Manager at Zadig & Voltaire, Knokke

September 1, 2024 - Present

Oversee daily store operations, ensure policy compliance, achieve and exceed sales targets; perform KPI tracking and reporting; manage planning of timesheets, bank transfers, invoices and credit notes; develop and implement store sales strategies to boost customer engagement and service; recruit, train and supervise staff; implement VM guidelines and train the team.

Administrative Manager at XRF Scientifique, Brussels

April 1, 2024 - July 31, 2024

Provide administrative support for customers including order management, tracking logistics and supplier contact; register invoices and monitor payments; participate in after-sales follow-up and resolve disputes.

Administrative Assistant at Oceana Europe, Brussels

September 1, 2023 - March 31, 2024

Administrative support to the Deputy Vice President of Europe; verify invoice accuracy and obtain approvals; review travel expenses; provide board support for meetings/events; maintain office supplies and coordinate purchases.

Administrative Assistant at Economic Lift Service s.a., Brussels

October 1, 2022 - June 30, 2023

Follow-up with company accounts, prepare invoices, encode invoices and manage payments in Win Auditor net; manage and monitor insurance declarations.

Administrative Assistant at Nt Build sprl, Haren

October 1, 2021 - October 31, 2022

Process invoice payments, follow up on customer payments, prepare and send purchase orders; encode invoices in Breox software; declarations of work to social security.

Executive Secretary at Axas Consulting srl, Brussels

September 1, 2017 - October 31, 2021

Follow administrative formalities during company creation (company counter, BCE, VAT activation forms, social contributions); manage client affiliation to social secretary; maintain practice database; draft minutes and forms; update client statutes and publish in Moniteur Belge; prepare permanent files and powers of attorney.

Administrative Assistant at Eurocreta sprl, Brussels

October 1, 2016 - September 30, 2017

Manage and sell insurance (car, fire, civil liability); handle personal loan sales; process loan applications; open and follow-up car and fire claims; update customer information in Brio software.

Store Manager at Sport Comfort sprl, Brussels

April 1, 2011 - August 31, 2015

Monitor sales and turnover; manage daily figures and corporate management; team management and scheduling; cash management; organize calendar and goods delivery services; manage supplier orders and payments.

Sales Assistant at Belgian Quality sprl, Brussels

April 1, 2008 - April 30, 2011

Sales, cash management, assortment of merchandise; problem-solving; support daily store operations and customer service.