Mahabubul Islam

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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Language

English
Fluent
German
Beginner
Bengali
Fluent

Work Experience

IT Support and System Administration Specialist at Santander Corporate Banking
March 1, 2024 - Present
IT support and system administration specialist; responsible for deploying, configuring and maintaining IT infrastructure, workstation provisioning (VDI, Thin-Client); Active Directory; Office 365; network connectivity troubleshooting; server maintenance; project planning; setting up new workstations; ticketing system; R&D; monitoring and admin tasks.
Data Center Technician (Part-time) at Algo-Tech
January 1, 2022 - February 1, 2024
Deployment of new infrastructure; audit and inventory management; mounting/unmounting network devices into rack; troubleshooting faulty devices; project planning according to the work book; cabling and labeling; testing and cleaning fiber optic cables; PDU/UPS installation; decommissioning old devices; smart hand.
Assistant Officer IT at Dhaka Bank Limited
February 1, 2016 - June 1, 2021
Databases development (SQL, Oracle DB); Asset management (Inventory DB); End of Day procedure (Backend process); SQL scripting; Level 1/2 support; hardware/software/peripheral support; user support; ticketing system; new device installation (Windows/Mac/Corporate Phones/Tabs); network monitoring; connectivity troubleshooting; Microsoft Office; Active Directory; setting up new work stations (VDI, Thin-client); SWIFT Alliance administration/server maintenance; DC/DR monitoring; R&D; decommissioning old devices.
Data Center Technician at Algo-Tech
January 1, 2022 - February 1, 2024
Deployment of new infrastructure, audit and inventory management, mounting/dismounting network devices into racks, troubleshooting faulty devices, project planning according to the workbook, cabling and labeling, testing and cleaning fiber optic cables, PDU/UPS installation, decommissioning old devices, and providing smart hand support.
IT Support and System Administration Specialist at Santander Corporate Banking (Contract)
March 1, 2024 - Present
IT support and system administration duties including Level 1/2 support, hardware/software/printer support, user support, ticketing (Service Now), new device installation (Windows, Mac, corporate phones/tablets), troubleshooting network connectivity, Office 365, Active Directory, setup of workstations (VDI/Thin-client), event setup and monitoring, SharePoint/cloud-related tasks, inventory management, and R&D activities.

Education

Bachelor in Computer Science & Engineering at Stamford University Bangladesh
January 11, 2030 - January 1, 2016
Masters in High Integrity System at Frankfurt University of Applied Sciences
January 11, 2030 - February 4, 2026
Masters in High Integrity System at Frankfurt University of Applied Sciences
January 11, 2030 - February 4, 2026
Bachelor in Computer Science & Engineering at Stanford University Bangladesh
January 1, 2016 - January 1, 2016
Masters in High Integrity System at Frankfurt University of Applied Sciences
January 11, 2030 - February 4, 2026
Bachelor in Computer Science & Engineering at Stanford University Bangladesh
January 11, 2030 - January 1, 2016
ZA B certificate at German authority
January 11, 2030 - February 4, 2026

Qualifications

ZAB Certification (Bachelor Equivalency) from German Authority
January 11, 2030 - February 4, 2026
Bachelor Equivalent ZAB Certificate
January 11, 2030 - February 4, 2026
ZA B certificate
January 11, 2030 - February 4, 2026

Industry Experience

Financial Services, Software & Internet, Computers & Electronics, Professional Services, Media & Entertainment, Government