Hi there! I’m Monica Traylor, a versatile, loyal, and tech-savvy professional with over 20 years of experience spanning customer service, healthcare, finance, and remote support. I thrive in fast-paced environments, stay calm under pressure, and pride myself on attention to detail and clear communication with diverse teams and clients. I’m proficient with CRM and data entry, experienced in scheduling and multi-channel outreach, and passionate about turning complex processes into smooth, user-friendly experiences. I’m also bilingual and eager to apply my problem-solving mindset to help organizations deliver reliable, high-quality services.

Monica Traylor

Hi there! I’m Monica Traylor, a versatile, loyal, and tech-savvy professional with over 20 years of experience spanning customer service, healthcare, finance, and remote support. I thrive in fast-paced environments, stay calm under pressure, and pride myself on attention to detail and clear communication with diverse teams and clients. I’m proficient with CRM and data entry, experienced in scheduling and multi-channel outreach, and passionate about turning complex processes into smooth, user-friendly experiences. I’m also bilingual and eager to apply my problem-solving mindset to help organizations deliver reliable, high-quality services.

Available to hire

Hi there! I’m Monica Traylor, a versatile, loyal, and tech-savvy professional with over 20 years of experience spanning customer service, healthcare, finance, and remote support. I thrive in fast-paced environments, stay calm under pressure, and pride myself on attention to detail and clear communication with diverse teams and clients.

I’m proficient with CRM and data entry, experienced in scheduling and multi-channel outreach, and passionate about turning complex processes into smooth, user-friendly experiences. I’m also bilingual and eager to apply my problem-solving mindset to help organizations deliver reliable, high-quality services.

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Work Experience

Content Moderator at TaskUs
January 1, 2024 - Present
Review and flag user content for violations across platforms; analyze trends, report issues, and ensure platform safety
Tax Product Expert at ShyftOff
January 1, 2023 - Present
Guide users through TurboTax software and tax filing; review returns and provide expert advice
Market Research Specialist at Oasis Marketing
January 1, 2022 - January 1, 2024
Conduct B2B/B2C surveys, upsell services, and manage customer databases
Vault Teller at Chase Bank
January 1, 2004 - January 1, 2006
Supervised vault operations and teller accuracy; delivered financial services and daily reports

Education

B.S. in IT & Networking at DeVry University
January 11, 2030 - February 4, 2026
Medical Billing & Coding Certificate at Sanford Brown College
January 11, 2030 - February 4, 2026

Qualifications

Certified Coding Associate
January 11, 2030 - February 4, 2026
Certified Coding Specialist
January 11, 2030 - February 4, 2026
TX Driver’s License
January 11, 2030 - August 1, 2033

Industry Experience

Healthcare, Financial Services, Professional Services, Software & Internet, Media & Entertainment