Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Anam Patel, a highly motivated health care professional with over 5 years of experience in medical office administration, patient engagement, and clinical research. I excel at streamlining schedules, coordinating multi-site operations, and delivering friendly, efficient service to patients and colleagues. I'm eager to join a health care team focused on delivering exceptional patient care and operational excellence. I thrive in fast-paced environments, adapt quickly to new protocols, and enjoy collaborating with clinicians and staff to improve processes and patient experiences.…I'm Anam Patel, a highly motivated health care professional with over 5 years of experience in medical office administration, patient engagement, and clinical research. I excel at streamlining schedules, coordinating multi-site operations, and delivering friendly, efficient service to patients and colleagues. I'm eager to join a health care team focused on delivering exceptional patient care and operational excellence. I thrive in fast-paced environments, adapt quickly to new protocols, and enjoy collaborating with clinicians and staff to improve processes and patient experiences.

Anam Patel

Project Manager, Studio Manager, Content Producer, +2





I'm Anam Patel, a highly motivated health care professional with over 5 years of experience in medical office administration, patient engagement, and clinical research. I excel at streamlining schedules, coordinating multi-site operations, and delivering friendly, efficient service to patients and colleagues. I'm eager to join a health care team focused on delivering exceptional patient care and operational excellence. I thrive in fast-paced environments, adapt quickly to new protocols, and enjoy collaborating with clinicians and staff to improve processes and patient experiences.…I'm Anam Patel, a highly motivated health care professional with over 5 years of experience in medical office administration, patient engagement, and clinical research. I excel at streamlining schedules, coordinating multi-site operations, and delivering friendly, efficient service to patients and colleagues. I'm eager to join a health care team focused on delivering exceptional patient care and operational excellence. I thrive in fast-paced environments, adapt quickly to new protocols, and enjoy collaborating with clinicians and staff to improve processes and patient experiences.

Available to hire

I’m Anam Patel, a highly motivated health care professional with over 5 years of experience in medical office administration, patient engagement, and clinical research. I excel at streamlining schedules, coordinating multi-site operations, and delivering friendly, efficient service to patients and colleagues.

I’m eager to join a health care team focused on delivering exceptional patient care and operational excellence. I thrive in fast-paced environments, adapt quickly to new protocols, and enjoy collaborating with clinicians and staff to improve processes and patient experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Gujarati

Fluent

Urdu

Fluent

Hindi

Fluent

Work Experience

Scheduler at Cardio Health

March 1, 2025 - Present

Coordinate and manage post-test consultation scheduling for a large cardiology and internal medicine clinic with over 50 physicians across multiple locations in Ontario. Manage 100+ patient bookings daily in a fast-paced environment with frequent last-minute schedule changes from physicians. Apply individualized booking protocols for each doctor, ensuring accuracy based on consult type (in-person or virtual), clinic location, and physician preferences. Verify all booking requirements before appointments are confirmed, maintaining efficiency and accuracy across multiple systems and workflows. Adapt daily to new assignments from management, collaborating with physicians and internal teams to optimize clinic operations and patient experience.

Virtual Receptionist at Ginger Desk

August 1, 2024 - February 1, 2025

Professionally manage inbound calls across 20 clinics including medical, physiotherapy, naturopathic, and cosmetic practices. Schedule appointments in real-time using web-based calendars and EMR systems (Jane, Charm, Practice Better), ensuring accuracy and efficiency. Adapt to each clinic's protocol and workflows, contributing to seamless operations for diverse medical practices. Collaborate with a team of virtual assistants to resolve patient inquiries and ensure high satisfaction. Contribute to the development of Gingerphone's system by providing feedback and innovative solutions during team meetings. Stay up-to-date on customer service trends and technology through ongoing training to enhance patient experience.

Medical Office Assistant at York Medical Centers

March 1, 2024 - October 31, 2024

Supported six physicians in a high-volume clinic, overseeing daily operations including patient registration, rooming, and appointment scheduling using Telus CHR. Performed clinical tasks including urine analysis, vital checks (blood pressure, heart rate), and height/weight measurements, ensuring accurate documentation. Processed over 200 OHIP billing claims daily while also managing additional MOA tasks. Managed incoming fax and directed documents to appropriate staff, ensuring efficient communication. Handled challenging patient interactions with professionalism, de-escalating situations and ensuring a positive experience. Maintained and replenished clinic inventory, ensuring exam rooms were fully stocked and ready for use.

Patient Engagement Coordinator at Centricity Research

September 1, 2021 - January 31, 2024

Recruited patients for clinical studies on conditions such as type 2 diabetes, RSV virus, and Alzheimer's disease through phone and email outreach. Assessed patient eligibility by conducting pre-screening interviews, balancing multiple schedules for research visits, blood work, and physician exams. Used software such as Microsoft Office Suite, RealTime-CTMS, Telus Health, and Accuro EMR to streamline administrative and clinical workflows. Delivered an educational presentation on a new study molecule to prepare the team for an upcoming clinical trial. Trained and onboarded new team members, providing ongoing support to ensure their success in daily operations.

Customer Care Representative at DR-HO’S

March 1, 2019 - September 30, 2021

Provided excellent customer service via phone, email, and chat, resolving issues and ensuring customer satisfaction. Assisted customers with troubleshooting products, offering solutions and guidance to achieve optimal product functionality. Managed high call volumes under pressure, minimizing wait times and ensuring inquiries were addressed promptly. Supported the training of new employees, providing guidance on workflows and ensuring smooth transitions.

Marketing Assistant at Prep101 (U of T)

October 1, 2018 - February 28, 2019

Assisted in promoting Prep101 courses by distributing flyers and engaging with students to increase course awareness. Maintained accurate sales records and reported daily statistics to the team to track performance.

Administrative Assistant at Masjid Darul Iman

May 1, 2019 - August 31, 2019

Coordinated logistics for daily fast openings and weekly iftar dinners, serving over 200 guests. Managed event cleanup and waste disposal to maintain a welcoming environment. Secured donations from sponsors to support event success.