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I am a results-driven customer success and operations professional with 10+ years of experience in healthcare coordination, CRM-driven workflows, and multilingual collaboration. I’ve built scalable onboarding, streamlined processes, and led cross-functional teams to improve compliance, speed, and satisfaction across clinics and payers. I thrive in high-volume, fast-paced environments and love turning data into actionable insights, optimizing workflows, and mentoring teams to achieve measurable outcomes. In every role, I aim to connect people, processes, and technology to deliver exceptional results. My strengths include building strong reporting habits, implementing automated CRM pipelines, and driving improvements that boost retention, efficiency, and patient care outcomes.…I am a results-driven customer success and operations professional with 10+ years of experience in healthcare coordination, CRM-driven workflows, and multilingual collaboration. I’ve built scalable onboarding, streamlined processes, and led cross-functional teams to improve compliance, speed, and satisfaction across clinics and payers. I thrive in high-volume, fast-paced environments and love turning data into actionable insights, optimizing workflows, and mentoring teams to achieve measurable outcomes. In every role, I aim to connect people, processes, and technology to deliver exceptional results. My strengths include building strong reporting habits, implementing automated CRM pipelines, and driving improvements that boost retention, efficiency, and patient care outcomes.

Ksenia Sytiashenko

Project Manager, Content Producer, Content Creator, +2

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I am a results-driven customer success and operations professional with 10+ years of experience in healthcare coordination, CRM-driven workflows, and multilingual collaboration. I’ve built scalable onboarding, streamlined processes, and led cross-functional teams to improve compliance, speed, and satisfaction across clinics and payers. I thrive in high-volume, fast-paced environments and love turning data into actionable insights, optimizing workflows, and mentoring teams to achieve measurable outcomes. In every role, I aim to connect people, processes, and technology to deliver exceptional results. My strengths include building strong reporting habits, implementing automated CRM pipelines, and driving improvements that boost retention, efficiency, and patient care outcomes.…I am a results-driven customer success and operations professional with 10+ years of experience in healthcare coordination, CRM-driven workflows, and multilingual collaboration. I’ve built scalable onboarding, streamlined processes, and led cross-functional teams to improve compliance, speed, and satisfaction across clinics and payers. I thrive in high-volume, fast-paced environments and love turning data into actionable insights, optimizing workflows, and mentoring teams to achieve measurable outcomes. In every role, I aim to connect people, processes, and technology to deliver exceptional results. My strengths include building strong reporting habits, implementing automated CRM pipelines, and driving improvements that boost retention, efficiency, and patient care outcomes.

Available to hire

I am a results-driven customer success and operations professional with 10+ years of experience in healthcare coordination, CRM-driven workflows, and multilingual collaboration. I’ve built scalable onboarding, streamlined processes, and led cross-functional teams to improve compliance, speed, and satisfaction across clinics and payers. I thrive in high-volume, fast-paced environments and love turning data into actionable insights, optimizing workflows, and mentoring teams to achieve measurable outcomes.

In every role, I aim to connect people, processes, and technology to deliver exceptional results. My strengths include building strong reporting habits, implementing automated CRM pipelines, and driving improvements that boost retention, efficiency, and patient care outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Freelance Customer Success / Operations Professional at Max Home Services

January 1, 2022 - August 2, 2023

Led onboarding and streamlining processes with CRM-driven workflows, high-volume scheduling, and multilingual communication to raise compliance, speed, and satisfaction across functional teams.

Senior Customer Success Manager at Rehab on Wheels

August 2, 2023 - Present

Health care Operations Supervisor delivering multilingual coordination across clinicians and payers; built reporting, optimized scheduling, and led CRM-driven processes to improve outcomes.