Available to hire
I am a pragmatic professional with 14+ years of experience in Project/Program Management, PMO, Agile, Business System Analysis, Scrum Master, IT and Digital Strategy, ERP Consulting, and Business Analysis with global IT Services and Consulting organizations. I blend Management Consulting with Agile/Scrum, Project Management, Business Strategy and Analytical thinking. I have served industries including Telecommunication, Public Sector, Healthcare, Construction and Manufacturing.
Experience Level
Language
English
Fluent
Work Experience
Project Manager at Rogers Communications
June 1, 2021 - PresentLead ERP Cloud Consolidation across East (Rogers) and West (Shaw); managed RICEW for multiple ERP streams and ensured synergy between sites. Drove digital transformation for Chatr channels (Care, Retail, Self-Service) with end-to-end scope including front-end redesign, backend development, architecture changes, testing and deployment. Responsibilities included project tracking (Jira/Confluence), RAID management, vendor/OEM oversight, stakeholder engagement, and documentation (FSD/TSD, configuration guides) and change control.
Senior Consultant – Technology Transformation at Ernst & Young LLP
September 1, 2017 - May 1, 2021End-to-end ERP transformation and IT roadmap development, including business process analysis and IT strategy to improve existing processes. Led project management and digital strategy across internal and external stakeholders to enable IT ecosystem transformation.
System Analyst at TATA Consultancy Services
November 1, 2010 - September 1, 2017Involved in PwC projects; Agile/Scrum product ownership support; created POCs, backlog management, user stories, sprint planning, and retrospectives; trained new joiners and supported UAT.
Product Owner (SCRUM) at PwC
November 1, 2010 - September 1, 2017Product Owner for SCRUM projects; backlog creation and prioritization; created user stories; participated in sprint planning, reviews and retrospectives; trained new joiners and bridged business with development teams.
Business Analyst at PwC
November 1, 2010 - September 1, 2017Analyzing business cases and engagement proposals; creating SOUs; gathering/analyzing/documenting requirements and preparing use cases, process flow diagrams (AS IS / TO BE), SRS/URS; owning UAT and coordinating with clients.
Project Manager at Rogers Communications (on client from Tech Mahindra Ltd.)
June 1, 2021 - PresentCurrently managing ERP Cloud Consolidation project. Responsible for RICEW across multiple ERP streams for East (Rogers) and West (Shaw) implementations and ensuring synergy between both sites. Leading digital transformation journeys for Chatr across Care, Retail, and Self-Serve channels by formulating business solutions and guiding development, architecture redesign, testing and deployment. Activities include project tracking (Jira/Confluence), RAID management, vendor/OEM management, stakeholder engagement, and creation of FSD/TSD/configuration guides, and change control.
Senior Consultant – Technology Transformation at Ernst & Young LLP, INDIA
September 1, 2017 - May 31, 2021End-to-end ERP transformation and IT roadmap development, including business process analysis and IT strategy to attain process improvements. Managed internal and external stakeholders toward implementation and support of IT ecosystems, with emphasis on digital strategy and IT roadmap delivery.
System Analyst / Product Owner (SCRUM) / Business Analyst at Tata Consultancy Services
November 1, 2010 - September 1, 2017Involved in creating POCs to showcase TCS’ capability in Agile delivery for PwC engagements. As Product Owner created and prioritized product backlog, wrote user stories, facilitated sprint planning, training new joiners, and conducted UAT. Documented requirements (SRS/URS), translated business cases into functional requirements, and supported the team with clarifications and acceptance criteria.
Product Owner (SCRUM) at TATA Consultancy Services (PwC client)
November 1, 2010 - September 1, 2017As Product Owner, created and prioritized product backlog, authored user stories, facilitated sprint planning, reviews and retrospectives; trained new joiners on Agile concepts; acted as Agile mentor and conversion of business cases and engagement proposals into functional requirements; supported the development team with story points.
Business Analyst at TATA Consultancy Services (PwC client)
November 1, 2010 - September 1, 2017Analyzed Business Cases and Engagement Proposals, gathered and documented requirements, prepared SOUs, use cases, process flow diagrams (AS-IS and TO-BE), SRS/URS; translated business needs to functional requirements; performed UAT coordination; liaised with clients and development teams.
Education
Master of Business Administration (MBA) – IT Business Management at Symbiosis International University
January 1, 2013 - January 1, 2015Bachelor of Technology – Computer Science and Engineering at Guru Gobind Singh Indraprastha University, Delhi (GGSIPU)
January 1, 2006 - January 1, 2010Master of Business Administration (MBA) – IT Business Management at Symbiosis International University
January 1, 2013 - January 1, 2015Bachelor of Technology – Computer Science and Engineering at Guru Gobind Singh Indraprastha University, Delhi (GGSIPU)
January 1, 2006 - January 1, 2010Master of Business Administration (MBA) – IT Business Management at Symbiosis International University
January 1, 2013 - January 1, 2015Bachelor of Technology – Computer Science and Engineering at Guru Gobind Singh Indraprastha University, Delhi (GGSIPU)
January 1, 2006 - January 1, 2010Master of Business Administration (MBA) – IT Business Management at Symbiosis International University
January 1, 2013 - January 1, 2015Bachelor of Technology in Computer Science and Engineering at Guru Gobind Singh Indraprastha University, Delhi (GGSIPU)
January 1, 2006 - January 1, 2010Qualifications
Certified Scrum Master
January 11, 2030 - February 4, 2026AWS Cloud Practitioner
January 11, 2030 - February 4, 2026EY Badges – Innovation (Agile)
January 11, 2030 - February 4, 2026EY Badges – Government & Public Sector
January 11, 2030 - February 4, 2026IFS – Business Value Engineering
January 11, 2030 - February 4, 2026PRINCE2 Foundation
January 11, 2030 - February 4, 2026TCS GEMS
January 11, 2030 - February 4, 2026EY KUDOS
January 11, 2030 - February 4, 2026Certified Scrum Master
January 11, 2030 - February 4, 2026AWS Cloud Practitioner
January 11, 2030 - February 4, 2026PRINCE2 Foundation
January 11, 2030 - February 4, 2026EY Badges – Innovation (Agile)
January 11, 2030 - February 4, 2026EY Badges – Government & Public Sector
January 11, 2030 - February 4, 2026Certified Scrum Master
January 11, 2030 - February 4, 2026AWS Cloud Practitioner
January 11, 2030 - February 4, 2026EY Badges – Innovation (Agile)
January 11, 2030 - February 4, 2026EY Badges – Government & Public Sector
January 11, 2030 - February 4, 2026IFS – Business Value Engineering
January 11, 2030 - February 4, 2026PRINCE2 Foundation
January 11, 2030 - February 4, 2026TCS GEMS
January 11, 2030 - February 4, 2026EY KUDOS
January 11, 2030 - February 4, 2026Certified Scrum Master
January 11, 2030 - February 4, 2026AWS Cloud Practitioner
January 11, 2030 - February 4, 2026EY Badges – Innovation (Agile)
January 11, 2030 - February 4, 2026EY Badges – Government & Public Sector
January 11, 2030 - February 4, 2026IFS – Business Value Engineering
January 11, 2030 - February 4, 2026PRINCE2 Foundation
January 11, 2030 - February 4, 2026TCS GEMS (quarterly recognition in 2016)
January 1, 2016 - February 4, 2026EY KUDOS (quarterly recognition in 2019)
January 1, 2019 - February 4, 2026Industry Experience
Telecommunications, Healthcare, Manufacturing, Real Estate & Construction
Experience Level
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