Luis Diaz Lamas

Directed a leadership team of 20 Scrum Masters and RTEs, overseeing SAFe implementations for multiple enterprise clients. Reduced onboarding time by 50% (30 to 15 days) by optimizing the assessment-to-implementation workflow. Improved SLAs by 30% across portfolios by identifying bottlenecks and leading process-improvement initiatives. Spearheaded an internal AI innovation project to upskill the mobile development bench, resulting in $130,000 USD in budget savings. Managed executive relationships, conducting SAFe assessments and leading recruitment for delivery success.

Led the strategic integration with the Central Bank of Mexico (Banxico), opening a major new revenue channel. Orchestrated international market expansions with product launches in Colombia and Argentina. Managed banking integrations in Brazil, ensuring compliance with government regulations. Reduced withdrawal-related support tickets by 25% by optimizing the withdrawal engine. Facilitated the ART for 4 cross-functional squads, leading PI Planning to align delivery with aggressive growth targets.

Secured a key account renewal by standardizing delivery dashboards and improving client trust. Managed delivery for 3 client accounts, handling executive reporting and ensuring business goal alignment. Led the transition to DevOps (Azure CI/CD) for Data squads, reducing deployment time by 30%. Improved team efficiency by 20% through automating Jira workflows. Selected for the Agile Leadership team to recruit new Scrum Masters and Product roles.