user1480807
Hi, I'm Angel, a results-driven professional with a strong background in quality leadership, data analysis, payroll coordination, and cross-functional collaboration.
About
Hi, I’m Angel, a results-driven professional with a strong background in quality leadership, data analysis, payroll coordination, and cross-functional collaboration. I’m energized by turning data into actionable improvements and by supporting teams to deliver top-notch service in multicultural environments. I am highly organized, proactive, and dedicated to continuous learning, with a passion for turning technology and data into practical solutions that add value for the organization.
Hi, I hold a Bachelor’s in Modern Languages and have worked at Data Vimenca in roles ranging from customer service to senior quality support and training. I’m fluent in Spanish and English, with basic French, and I’m always eager to learn and apply new skills to drive efficiency and customer satisfaction.
- 3 years' experience
- Joined February 2026
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
- FrenchIntermediate
Industry experience
- Professional Services
- Education
- Other
Work experience
Provided structured administrative and operational support in a multicultural environment. Managed payroll for the Quality Analyst team with accuracy and confidentiality, analyzed and presented performance data and KPIs to management, and developed improvement plans to enhance quality and productivity. Coordinated schedules and transportation logistics for night shifts to ensure operational continuity. Facilitated training sessions for technical support and customer service teams and developed tailored training materials. Provided technical support for malfunctioning credit card machines and guided customers through resolution steps, leveraging strong familiarity with technical support and customer service vocabulary.
Delivered training sessions for both technical support and customer service teams and developed training materials to improve performance and service quality.
Education
Certifications and awards
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