Kevin Dean Lu

Available to hire

I am a results-driven professional with cross-functional experience in finance, corporate/business administration, credit control, customer success, debt recovery, and digital operations across both public and private…

About

I am a results-driven professional with cross-functional experience in finance, corporate/business administration, credit control, customer success, debt recovery, and digital operations across both public and private sectors. I am skilled at managing complex financial workflows, building stakeholder trust, and leveraging data systems such as Salesforce CRM, SAP ERP, and Microsoft Excel/OneNote to optimize reporting accuracy, compliance, and client satisfaction.

I combine hands-on operational discipline with strategic thinking gained from managing a personal multi-asset investment portfolio, driving market insight and financial literacy. I am consistently recognized for firm and clear communication, attention to detail, and the ability to deliver process improvements in fast-paced, high-volume environments.

  • 7 years' experience
  • Joined February 2026

Industry experience

  • Financial Services
  • Government
  • Software & Internet
  • Retail
  • Professional Services
  • Education
  • Real Estate & Construction

Work experience· 9 roles

AI Data Annotation Specialist · Outlier AIDec 2025 – Present · 1 yr

Evaluate and annotate large language model outputs to improve response accuracy, creativity, coherence, and safety. Perform prompt creation, response ranking, and structured feedback for AI training datasets, applying detailed project guidelines to ensure high-quality, consistent annotations and contributing to RLHF workflows to enhance generative AI systems. Maintain high accuracy while meeting productivity benchmarks.

Credit Control Team Member – Non-Rates · Auckland CouncilDec 2025 – Present · 1 yr

Manage accounts receivable and credit control activities, review aged trial balance and general ledger reports to identify overdue and high-risk accounts; investigate open items in SAP (GUI) to analyze invoices, credit notes, and payment histories; reconcile remittances and resolve discrepancies; liaise with customers to resolve disputes and negotiate payment arrangements; support cash flow optimization and accurate financial reporting.

AI Data Annotation Specialist · Outlier AI (Freelancer)Dec 2025 – Present · 1 yr

Evaluate and annotate large language model outputs to improve response accuracy, coherence, and safety. Create prompts, rank responses, and provide structured feedback for AI training datasets, supporting RLHF workflows with high accuracy and productivity.

Credit Control Recovery Coordinator · Auckland CouncilMay 2025 – Dec 2025 · 8 mos
Regulatory Support Officer (Financial & Debt Management Project) · Auckland CouncilNov 2024 – May 2025 · 7 mos
Regulatory Support Officer · Auckland CouncilAug 2023 – Nov 2024 · 1 yr 4 mos
Frontline Banker · BNZ BankAug 2022 – Apr 2023 · 9 mos
Contact Centre Agent · ASB BankAug 2021 – Aug 2022 · 1 yr 1 mo

Education

Investment Foundations Certificate · CFA Institute2030 – 2026
NCEA Level 1-3 (Merit endorsed in Level 2) · Avondale College, Auckland2030 – 2026
Investment Foundation · CFA Institute2030 – 2026
NCEA Level 1-3 · Avondale College, Auckland2030 – 2026

Certifications and awards

Investment Foundations Certificate2030 – 2026
NCEA Level 1-3 (Merit endorsed in Level 2)2030 – 2026
CFA Investment Foundations Certificate2030 – 2026

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