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I’m a Workflow Analyst in Capacity Planning at Amazon, where I work with global teams to keep operations running smoothly and efficiently. My focus is on capacity planning, scheduling, and resource management, turning complex data into clear, actionable strategies that keep performance and service levels on track. I collaborate with leaders across multiple workgroups to anticipate demand, identify risks, and design practical solutions that strengthen processes and improve outcomes. I’m passionate about making data meaningful, streamlining workflows, and finding smarter, more sustainable ways to work. I studied English and Psychology at University College Cork, which built a foundation in analytical thinking, communication, and understanding human behavior. I’m naturally curious, driven by problem-solving, and always looking for new challenges that push me to grow and make a real impact.…I’m a Workflow Analyst in Capacity Planning at Amazon, where I work with global teams to keep operations running smoothly and efficiently. My focus is on capacity planning, scheduling, and resource management, turning complex data into clear, actionable strategies that keep performance and service levels on track. I collaborate with leaders across multiple workgroups to anticipate demand, identify risks, and design practical solutions that strengthen processes and improve outcomes. I’m passionate about making data meaningful, streamlining workflows, and finding smarter, more sustainable ways to work. I studied English and Psychology at University College Cork, which built a foundation in analytical thinking, communication, and understanding human behavior. I’m naturally curious, driven by problem-solving, and always looking for new challenges that push me to grow and make a real impact.

Bethany Hegarty

Project Manager, Designer, Data Scientist, +2

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I’m a Workflow Analyst in Capacity Planning at Amazon, where I work with global teams to keep operations running smoothly and efficiently. My focus is on capacity planning, scheduling, and resource management, turning complex data into clear, actionable strategies that keep performance and service levels on track. I collaborate with leaders across multiple workgroups to anticipate demand, identify risks, and design practical solutions that strengthen processes and improve outcomes. I’m passionate about making data meaningful, streamlining workflows, and finding smarter, more sustainable ways to work. I studied English and Psychology at University College Cork, which built a foundation in analytical thinking, communication, and understanding human behavior. I’m naturally curious, driven by problem-solving, and always looking for new challenges that push me to grow and make a real impact.…I’m a Workflow Analyst in Capacity Planning at Amazon, where I work with global teams to keep operations running smoothly and efficiently. My focus is on capacity planning, scheduling, and resource management, turning complex data into clear, actionable strategies that keep performance and service levels on track. I collaborate with leaders across multiple workgroups to anticipate demand, identify risks, and design practical solutions that strengthen processes and improve outcomes. I’m passionate about making data meaningful, streamlining workflows, and finding smarter, more sustainable ways to work. I studied English and Psychology at University College Cork, which built a foundation in analytical thinking, communication, and understanding human behavior. I’m naturally curious, driven by problem-solving, and always looking for new challenges that push me to grow and make a real impact.

Available to hire

I’m a Workflow Analyst in Capacity Planning at Amazon, where I work with global teams to keep operations running smoothly and efficiently. My focus is on capacity planning, scheduling, and resource management, turning complex data into clear, actionable strategies that keep performance and service levels on track.

I collaborate with leaders across multiple workgroups to anticipate demand, identify risks, and design practical solutions that strengthen processes and improve outcomes. I’m passionate about making data meaningful, streamlining workflows, and finding smarter, more sustainable ways to work. I studied English and Psychology at University College Cork, which built a foundation in analytical thinking, communication, and understanding human behavior. I’m naturally curious, driven by problem-solving, and always looking for new challenges that push me to grow and make a real impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Irish

Beginner

Work Experience

Workflow Analyst at Amazon

August 1, 2024 - Present

Support capacity planning and workflow analysis for global operations across multiple countries, collaborating with planning, operations and leadership to identify gaps, risks and downstream impacts. Produce recurring and ad hoc reporting using Excel and internal tools to inform short-term decisions and long-term process improvements. Identify breakdowns in processes, tooling and ownership that create inconsistent inputs and misaligned assumptions, surfacing evidence-backed risks early and proposing practical, scalable changes.

RTM Supervisor at PayPal

October 1, 2022 - April 1, 2024

Maintain the relationship between the RTM and our operations teams; collaborate with forecasting, capacity planning, Time and Attendance, and scheduling to understand and meet operational needs; work with leadership to grow support; conduct regular KPI reviews; perform root cause analysis for missed SLAs and implement prevention; shape the future of the service through trend analysis and cross-functional collaboration with forecasting, development, and product teams; challenge reporting to improve quality and efficiency; handle ad hoc tasks.

WFM Team Supervisor at TELUS International Ireland

November 1, 2018 - October 1, 2022

Maintain the relationship between the WFM team and our clients; collaborate with internal teams to understand operational short term, medium term and long term needs; work with clients to grow support; build our workforce management plan across forecasting, capacity planning, Time and Attendance, and scheduling; run regular team meetings; perform root cause analysis for missed SLAs; prepare the future of the service; cross-functional collaboration with engineering and product teams to implement scaled support; constantly challenge the team reporting to drive up quality & efficiency of the operation; handle scheduling and ad hoc duties.

Time & Attendance Monitor at Voxpro

March 1, 2018 - November 1, 2018

Account for additions and deductions to hours in pay; pull and compile reports; keep track of absences and a sick pay benefit.

Real Time Analyst (RTA) in WFM

January 1, 2017 - March 1, 2018

Coordinate staffing allocation and availability of call center staff to achieve service level objectives; monitor multiple sites to ensure optimal staffing levels; adjust intraday forecasts derived from business drivers to determine required staffing levels by projecting call volumes and duration; administer volume contingency action plans; run and analyse reports; facilitate real-time discussions with necessary staff; complete root-cause analysis to determine forecast variance and advise improvements; execute daily exception requests and update schedules; respond to escalated issues and ad-hoc requests; support integration of new call center technologies and ensure data accuracy.

Case Manager

April 1, 2016 - January 1, 2017

Provide case management support and coordinate with clients and internal teams to ensure smooth delivery; maintain documentation and track progress; liaise with stakeholders to resolve issues and improve service outcomes.