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I am a results-driven PMO professional and project coordinator who partners with cross-functional teams across Europe to drive CRM releases, process improvements, and multi-market rollouts. I excel at coordinating stakeholders, risk management, and turning complex requirements into actionable plans that boost user adoption and deliver measurable value.…

Mobina Mougamadou

Project Manager, Post Production Coordinator, Production Coordinator, +4

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I am a results-driven PMO professional and project coordinator who partners with cross-functional teams across Europe to drive CRM releases, process improvements, and multi-market rollouts. I excel at coordinating stakeholders, risk management, and turning complex requirements into actionable plans that boost user adoption and deliver measurable value.…

Available to hire

I am a results-driven PMO professional and project coordinator who partners with cross-functional teams across Europe to drive CRM releases, process improvements, and multi-market rollouts.

I excel at coordinating stakeholders, risk management, and turning complex requirements into actionable plans that boost user adoption and deliver measurable value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Beginner

Beginner

Language

English

Fluent

French

Fluent

Tamil

Fluent

Hindi

Intermediate

Work Experience

Market Coordinator at Danone Nutricia SNU

January 1, 2023 - January 1, 2026

Managed monthly CRM releases for Pitcher across more than 10 EU/MEA markets; led hypercare and post-launch support; coordinated UAT, non-regression testing, and user training for multi-market rollouts; maintained release documentation and stakeholder communications; tracked incident KPIs and managed L2/L3 support with offshore teams; improved end-user readiness and adoption; reduced incident time-to-resolution by 25%.

PMO Business Analyst at Forvia Electronics France

January 1, 2022 - January 1, 2023

Managed business requirement scope for technical teams; led UAT testing, user training and deployments in LATAM, APAC & EU; managed PRE-PROD / POST-PROD deployment; KPI tracking across releases; coordinated ongoing and upcoming project scopes and end-user readiness.

Project Coordinator VEEVA CRM at BMS Bristol-Myers Squibb

January 1, 2015 - January 1, 2020

Harmonized different CRMs across Europe into one CRM (VEEVA); led rollouts, hypercare, post go-live activities, backlog management, and transition to support model for 23+ EU/MEA countries (700+ users); presented to steering committee; managed timelines, escalation paths, and purchase orders; coordinated UAT, non-regression testing, user training, onboarding, and change management; restructured offshore L2/L3 support and aligned SLA/SOPs; drafted business requirements in English; tracked lessons learned and aligned technical teams; coordinated integrations between IQVIA/VEEVA & VEEVA/SAP.

Analyst Support Applications & Project Coordinator at ALD Automotive International (Societe Generale France)

January 1, 2012 - January 1, 2015

Transformed L1/L2 support to offshore; built a 15-person offshore team across 40+ countries; coordinated Salesforce marketing and sales cloud teams; drafted user guides, SOPs, end-user training, release notes and newsletters for 5000+ users; managed tickets, user licenses, and KPI reporting.

Assistant Project Manager at HSBC (Bank RH France)

January 1, 2010 - January 1, 2011

Harmonized HR tools across Europe (LMS & PeopleSoft); led post-launch phases; collaborated with data management for PeopleSoft; supported UAT, non-regression testing, and user access issue resolution; offshore maintenance and KPI reporting; managed user access and release communications.

Back Office at Bank of India (Paris Branch)

January 1, 2008 - January 1, 2009

New account openings for B2C/B2B; maintained existing portfolios; promoted bank products; managed currency transfers (SWIFT) and end-of-year KPIs.