Mobina Mougamadou

Managed monthly CRM releases for Pitcher across more than 10 EU/MEA markets; led hypercare and post-launch support; coordinated UAT, non-regression testing, and user training for multi-market rollouts; maintained release documentation and stakeholder communications; tracked incident KPIs and managed L2/L3 support with offshore teams; improved end-user readiness and adoption; reduced incident time-to-resolution by 25%.

Managed business requirement scope for technical teams; led UAT testing, user training and deployments in LATAM, APAC & EU; managed PRE-PROD / POST-PROD deployment; KPI tracking across releases; coordinated ongoing and upcoming project scopes and end-user readiness.

Harmonized different CRMs across Europe into one CRM (VEEVA); led rollouts, hypercare, post go-live activities, backlog management, and transition to support model for 23+ EU/MEA countries (700+ users); presented to steering committee; managed timelines, escalation paths, and purchase orders; coordinated UAT, non-regression testing, user training, onboarding, and change management; restructured offshore L2/L3 support and aligned SLA/SOPs; drafted business requirements in English; tracked lessons learned and aligned technical teams; coordinated integrations between IQVIA/VEEVA & VEEVA/SAP.