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I'm Ayomide Banjo, a results-driven support specialist with 4 years of experience in customer success and data management across fintech and retail. I specialize in SaaS configuration, reporting, and stakeholder management, consistently improving customer satisfaction and streamlining processes. I'm eager to apply my analytical skills and project coordination expertise in a collaborative environment, helping teams deliver reliable product support and data-driven improvements.…I'm Ayomide Banjo, a results-driven support specialist with 4 years of experience in customer success and data management across fintech and retail. I specialize in SaaS configuration, reporting, and stakeholder management, consistently improving customer satisfaction and streamlining processes. I'm eager to apply my analytical skills and project coordination expertise in a collaborative environment, helping teams deliver reliable product support and data-driven improvements.

Ayomide Banjo

Project Manager, Data Analyst, Content Producer, +2

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I'm Ayomide Banjo, a results-driven support specialist with 4 years of experience in customer success and data management across fintech and retail. I specialize in SaaS configuration, reporting, and stakeholder management, consistently improving customer satisfaction and streamlining processes. I'm eager to apply my analytical skills and project coordination expertise in a collaborative environment, helping teams deliver reliable product support and data-driven improvements.…I'm Ayomide Banjo, a results-driven support specialist with 4 years of experience in customer success and data management across fintech and retail. I specialize in SaaS configuration, reporting, and stakeholder management, consistently improving customer satisfaction and streamlining processes. I'm eager to apply my analytical skills and project coordination expertise in a collaborative environment, helping teams deliver reliable product support and data-driven improvements.

Available to hire

I’m Ayomide Banjo, a results-driven support specialist with 4 years of experience in customer success and data management across fintech and retail. I specialize in SaaS configuration, reporting, and stakeholder management, consistently improving customer satisfaction and streamlining processes.

I’m eager to apply my analytical skills and project coordination expertise in a collaborative environment, helping teams deliver reliable product support and data-driven improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

B2C SERVICE DESK SPECIALIST at Easons

January 1, 2024 - Present

Processed cancellations, refunds, and account troubleshooting for retail and digital platforms; created and analyzed reports on unprocessed orders to support operational improvements; coordinated with internal departments to resolve bulk orders, payment discrepancies, and technical escalations; provided dedicated support to a sister company, ensuring seamless service across multiple platforms; developed strong data handling skills using spreadsheets, CSV files, and reporting tools; identified workflow bottlenecks within customer support processes, driving progress in response times and customer satisfaction.

CUSTOMER SUCCESS REPRESENTATIVE at Payday

January 1, 2023 - January 1, 2023

Onboarded customers, managed onboarding of digital wallets, and resolved issues; acted as liaison between product teams and end users, documenting requirements for platform improvements; handled high volumes of customer data with accuracy; contributed to knowledge base resources to improve first-contact resolution rates; introduced streamlined feedback loops to accelerate identification of customer pain points for faster product iterations; ensured compliance with data handling protocols, supporting secure operations and building trust in digital wallet services.

CUSTOMER EXPERIENCE ASSOCIATE at PiggyVest

January 1, 2021 - January 1, 2023

Delivered frontline customer support for fintech services, resolving account, transaction, and security issues; collaborated with technical teams to investigate platform bugs and implement fixes; produced daily/weekly reports on service metrics and escalations to guide management decisions; trained new staff on CRM tools and support processes; streamlined escalation protocols for complex inquiries, resulting in faster resolution times and improved customer retention; partnered with cross-functional teams to develop knowledge base articles; audited support workflows to uncover inefficiencies, leading to gains in team productivity; adapted communication to diverse customer needs and monitored fintech trends to anticipate user concerns for proactive support.