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Hi, I'm Sunshine D. Hiwatig, a dependable General Virtual Assistant with a background in customer service and remote roles. I thrive on high-volume, detail-oriented tasks and bring precision and professionalism to every project. I adapt quickly to different time zones and stay productive in remote work environments. I am proficient with CRM systems, Google Workspace, and priority account management, and I routinely manage calendars, emails, data entry, and documentation. My experience across multiple ESL teaching roles also honed my communication, organization, and proactive problem-solving, making me a versatile support professional for busy teams.…Hi, I'm Sunshine D. Hiwatig, a dependable General Virtual Assistant with a background in customer service and remote roles. I thrive on high-volume, detail-oriented tasks and bring precision and professionalism to every project. I adapt quickly to different time zones and stay productive in remote work environments. I am proficient with CRM systems, Google Workspace, and priority account management, and I routinely manage calendars, emails, data entry, and documentation. My experience across multiple ESL teaching roles also honed my communication, organization, and proactive problem-solving, making me a versatile support professional for busy teams.

Sunshine D. Hiwatig

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Hi, I'm Sunshine D. Hiwatig, a dependable General Virtual Assistant with a background in customer service and remote roles. I thrive on high-volume, detail-oriented tasks and bring precision and professionalism to every project. I adapt quickly to different time zones and stay productive in remote work environments. I am proficient with CRM systems, Google Workspace, and priority account management, and I routinely manage calendars, emails, data entry, and documentation. My experience across multiple ESL teaching roles also honed my communication, organization, and proactive problem-solving, making me a versatile support professional for busy teams.…Hi, I'm Sunshine D. Hiwatig, a dependable General Virtual Assistant with a background in customer service and remote roles. I thrive on high-volume, detail-oriented tasks and bring precision and professionalism to every project. I adapt quickly to different time zones and stay productive in remote work environments. I am proficient with CRM systems, Google Workspace, and priority account management, and I routinely manage calendars, emails, data entry, and documentation. My experience across multiple ESL teaching roles also honed my communication, organization, and proactive problem-solving, making me a versatile support professional for busy teams.

Available to hire

Hi, I’m Sunshine D. Hiwatig, a dependable General Virtual Assistant with a background in customer service and remote roles. I thrive on high-volume, detail-oriented tasks and bring precision and professionalism to every project. I adapt quickly to different time zones and stay productive in remote work environments.

I am proficient with CRM systems, Google Workspace, and priority account management, and I routinely manage calendars, emails, data entry, and documentation. My experience across multiple ESL teaching roles also honed my communication, organization, and proactive problem-solving, making me a versatile support professional for busy teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Sales Representative at Southern Global Services

November 1, 2011 - February 1, 2012

Provided customer service and sales support. Followed scripts and productivity metrics while handling calls and educating customers on product features.

Online ESL Teacher at CKSD Outsourcing Services (JIGU Corporation)

March 1, 2012 - July 1, 2014

Delivered English instruction focused on grammar, pronunciation, and conversation. Managed schedules, lesson delivery, and performance tracking.

Online ESL Tutor at E-say English

August 1, 2014 - September 1, 2017

Managed full teaching schedule, delivering over 20 classes monthly. Prepared lesson plans and instructional materials. Used Zoom, QQ, and Google tools for video conferencing and documentation.

Online ESL Teacher at Hixtech English

September 1, 2017 - May 1, 2018

Delivered over 15 online English classes monthly through video conferencing using a structured curriculum. Managed schedules, lesson preparation, and student records. Provided feedback on pronunciation, grammar, and conversation.

Customer Service Representative at Shore 360, Inc.

March 1, 2020 - Present

Handled up to 100 customer support tickets daily via email, chat, and phone; managed refunds, purchase orders, Return Merchandise Authorization, and priority accounts. Processed orders using HubSpot CRM and Magento; maintained customer records and support documentation.

Sales Representative at Southland Global Services, Clark Freeport Zone

November 1, 2011 - February 1, 2012

Handled customer service and sales support, following scripts and productivity metrics while handling calls. Educated customers on product features and ensured issue resolution to support sales targets.

Online ESL Teacher at CKSD Outsourcing Services / JIGU Corporation

March 1, 2012 - July 1, 2014

Delivered English instruction focusing on grammar, pronunciation, and conversation. Managed schedules, lesson delivery, and performance tracking.

Online ESL Tutor at E-say English, Guangzhou

August 1, 2014 - September 1, 2017

Managed full teaching schedule, delivering over 20 classes monthly. Prepared lesson plans and instructional materials. Used Zoom, QQ, and Google tools for video conferencing and documentation.

Online ESL Teacher at Hixtech English, Guangzhou, China

September 1, 2017 - May 1, 2018

Delivered over 15 online English classes monthly via video conferencing. Managed schedules, lesson preparation, and student records. Provided feedback on pronunciation, grammar, and conversation.

Customer Service Representative at Shore 360, Inc., Clark Freeport Zone

March 1, 2020 - Present

Handled up to 100 customer support tickets daily via email, chat, and phone while maintaining high service quality. Processed refunds, purchase orders, return merchandise authorizations, and priority account operations. Maintained customer records and support documentation with Google Workspace and logistics tools.