Available to hire
Hi, I’m Mario Pegan—a tech-savvy customer service, operations, and sales professional with over 15 years of proven success across telecommunications, insurance, and digital platforms.
I excel at bridging complex technical issues with empathetic client support, delivering high-value outcomes, and thriving in remote and fast-paced environments.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Online English Teacher at Native Camp
January 1, 2024 - PresentDelivered engaging online English lessons to global learners with a consistent 4.96/5.00 satisfaction rating, applying clear explanations and adaptable teaching methods.
Connect & Assure Specialist at nbnCo.
January 1, 2015 - PresentDelivered high-quality technical and customer support, coordinating between RSPs, field technicians, and internal teams, and led proactive service improvements to enhance network reliability and customer experience.
Claims & Sales Consultant at IAG
January 1, 2006 - January 1, 2015Managed complex insurance claims, streamlined processes, and consistently exceeded sales and retention targets through proactive client engagement and process improvements.
Education
Qualifications
Introduction to Prompt Engineering for Generative AI
January 11, 2030 - February 5, 2026TEFL Advanced Certificate
January 11, 2030 - February 5, 2026Certificate in Supervision and Negotiation
January 11, 2030 - February 5, 2026Psychology Certificate
January 11, 2030 - February 5, 2026Responsible Service of Alcohol (RSA)
January 11, 2030 - February 5, 2026Industry Experience
Telecommunications, Financial Services, Education, Software & Internet, Professional Services
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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