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I am a customer-focused professional with 10 years of experience in client support, regulatory compliance, and financial query resolution within SARS. I excel at handling complex customer issues, building stakeholder relationships, and delivering high-quality service. I am adept at communication, conflict resolution, and supporting key account processes.…

Nondumiso Mtshali

Writer, Copywriter, Voiceover Artist, +2

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I am a customer-focused professional with 10 years of experience in client support, regulatory compliance, and financial query resolution within SARS. I excel at handling complex customer issues, building stakeholder relationships, and delivering high-quality service. I am adept at communication, conflict resolution, and supporting key account processes.…

Available to hire

I am a customer-focused professional with 10 years of experience in client support, regulatory compliance, and financial query resolution within SARS.

I excel at handling complex customer issues, building stakeholder relationships, and delivering high-quality service. I am adept at communication, conflict resolution, and supporting key account processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Xhosa

Intermediate

Work Experience

Service Consultant at South African Revenue Service (SARS)

September 1, 2015 - Present

Delivered frontline customer service to high volumes of taxpayers daily. Assessed and resolved complex financial and account-related queries. Provided education and advisory services on tax profiles, compliance, and system use. Built and maintained strong relationships with internal and external stakeholders. Ensured adherence to service standards, governance, and compliance requirements. Supported reporting, documentation, and workflow processes. Demonstrated strong communication and interpersonal skills in customer engagements.

Supervisor at Mr Video

June 1, 2013 - June 1, 2014

Managed daily store operations and ensured service quality. Resolved customer issues and maintained smooth workflow. Oversaw staff activities and supported customer-facing operations. Led the development, implementation and maintenance of financial management systems to ensure compliance with PFMA, Treasury Regulations and organisational policies. Liaised with internal audit, AGSA, National Treasury and ICT units on system controls, audit findings and improvement initiatives. Oversaw month-end and year-end closure processes by ensuring accurate reconciliations, system integrity and timely submission of financial reports. Maintained the Basic Accounting System (BAS) for the company. Manage the BAS helpdesk facility. Supervised and ensured development of subordinates.