Experience Level
Expert
Intermediate
Language
English
Fluent
Dutch
Beginner
German
Beginner
Work Experience
Customer Service & Sales Manager at Rail Brokers Australia
November 1, 2018 - April 1, 2021Led a team of six and delivered sustained revenue growth through structured targets and performance management. Improved sales by 500% in 2019 (target $4 million AUD total sales). Led the team to win the Travel Weekly Rail Operator of the Year award. Managed after-sales customer care, including changes, cancellations, refunds, documentation, and complaints. Oversaw office management, IT, rostering, and supplier orders; transition to home working in 2020.
Customer Service Associate at TerraCycle Australia
May 2, 2021 - May 2, 2022Provided expert customer support across recycling services in Australia and New Zealand. Maintained a 94% customer satisfaction rating by addressing customer needs and resolving concerns. Reduced response times significantly; assisted other departments with customer feedback and reporting.
Team Leader at Infinity Cruise
December 2, 2014 - November 2, 2017Managed a sales team of 8-10 members, including hiring, training and development. Improved team sales by 40% in 2017 and 30% in 2018. Handled after-sales customer care, including changes, cancellations, refunds, documentation, and complaints.
Team Leader at Infinity Cruise
May 2, 2021 - May 2, 2022Led a sales team of 8-10 members, including hiring, training and development. Managed a subsequent period of activity with a focus on driving sales and customer care.
Education
Bachelor of Science, Geography and Environment, Sustainability at University of Tasmania
January 1, 2021 - January 1, 2025Qualifications
NT2 Dutch A1 & A2
September 1, 2022 - February 1, 2023Industry Experience
Travel & Hospitality, Professional Services, Education, Consumer Goods
Experience Level
Expert
Intermediate
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