I’m a customer service professional with over eight years of experience leading teams, optimizing service processes, and improving response times to deliver reliable support. I have a strong track record of resolving customer issues efficiently, maintaining high satisfaction levels (including a 94% customer satisfaction rating), and consistently reducing missed calls and handling email enquiries quickly. I’m now focusing on roles across Sales, Customer Success, and sustainability. I bring hands-on experience with complaint resolution workflows, Zendesk/email support, CRM systems, onboarding new systems, and end-to-end after-sales customer care, including changes, cancellations, refunds, documentation, and escalations. I’m known for clear communication, operational ownership, and driving measurable improvements in service performance and revenue outcomes.…I’m a customer service professional with over eight years of experience leading teams, optimizing service processes, and improving response times to deliver reliable support. I have a strong track record of resolving customer issues efficiently, maintaining high satisfaction levels (including a 94% customer satisfaction rating), and consistently reducing missed calls and handling email enquiries quickly. I’m now focusing on roles across Sales, Customer Success, and sustainability. I bring hands-on experience with complaint resolution workflows, Zendesk/email support, CRM systems, onboarding new systems, and end-to-end after-sales customer care, including changes, cancellations, refunds, documentation, and escalations. I’m known for clear communication, operational ownership, and driving measurable improvements in service performance and revenue outcomes.WWWW…