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With a strong background as a Technical Project Manager and Scrum Master, I have led and delivered complex telecommunications projects, rolled out innovative telephony and voice solutions, and conducted due diligence. I excel at building lasting relationships with customers and stakeholders, coordinating global project delivery, and guiding end-to-end project lifecycles. I bring hands-on experience with Zoom, softphones, SIP connectivity, Cisco CUCM IPT, and contact centre technologies such as CXOne and Genesys, along with compliant practices and Agile, Scrum and Waterfall methodologies. I adapt quickly, communicate clearly, and combine problem-solving, time management and analytical thinking to drive successful outcomes.…With a strong background as a Technical Project Manager and Scrum Master, I have led and delivered complex telecommunications projects, rolled out innovative telephony and voice solutions, and conducted due diligence. I excel at building lasting relationships with customers and stakeholders, coordinating global project delivery, and guiding end-to-end project lifecycles. I bring hands-on experience with Zoom, softphones, SIP connectivity, Cisco CUCM IPT, and contact centre technologies such as CXOne and Genesys, along with compliant practices and Agile, Scrum and Waterfall methodologies. I adapt quickly, communicate clearly, and combine problem-solving, time management and analytical thinking to drive successful outcomes.

Stuart Catford

Project Manager, Production Manager, Creative Producer, +2

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With a strong background as a Technical Project Manager and Scrum Master, I have led and delivered complex telecommunications projects, rolled out innovative telephony and voice solutions, and conducted due diligence. I excel at building lasting relationships with customers and stakeholders, coordinating global project delivery, and guiding end-to-end project lifecycles. I bring hands-on experience with Zoom, softphones, SIP connectivity, Cisco CUCM IPT, and contact centre technologies such as CXOne and Genesys, along with compliant practices and Agile, Scrum and Waterfall methodologies. I adapt quickly, communicate clearly, and combine problem-solving, time management and analytical thinking to drive successful outcomes.…With a strong background as a Technical Project Manager and Scrum Master, I have led and delivered complex telecommunications projects, rolled out innovative telephony and voice solutions, and conducted due diligence. I excel at building lasting relationships with customers and stakeholders, coordinating global project delivery, and guiding end-to-end project lifecycles. I bring hands-on experience with Zoom, softphones, SIP connectivity, Cisco CUCM IPT, and contact centre technologies such as CXOne and Genesys, along with compliant practices and Agile, Scrum and Waterfall methodologies. I adapt quickly, communicate clearly, and combine problem-solving, time management and analytical thinking to drive successful outcomes.

Available to hire

With a strong background as a Technical Project Manager and Scrum Master, I have led and delivered complex telecommunications projects, rolled out innovative telephony and voice solutions, and conducted due diligence. I excel at building lasting relationships with customers and stakeholders, coordinating global project delivery, and guiding end-to-end project lifecycles.

I bring hands-on experience with Zoom, softphones, SIP connectivity, Cisco CUCM IPT, and contact centre technologies such as CXOne and Genesys, along with compliant practices and Agile, Scrum and Waterfall methodologies. I adapt quickly, communicate clearly, and combine problem-solving, time management and analytical thinking to drive successful outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior Project Manager at Lookers

December 1, 2024 - August 1, 2025

Leading the Telephony Contact Centre Project and BT Master Service Agreement (MSA) for Lookers PLC, replacing Cisco UCCX with Genesys Cloud CX and integrating MS Teams Telephony across 150 UK dealerships and Ireland; coordinating with internal networks and 3rd party resources for rollout, implementation and decommissioning; providing updates to Steering Committee.

Senior Project Manager at Bupa

April 1, 2024 - October 1, 2024

Leading the Telephony Strategy Project, replacing Cisco HUCs and Imagical IVR; delivering MS Teams cloud-based Telephony to 120 UK care homes; conducting site visits, coordinating with internal networks and 3rd parties for rollout and decommissioning.

Technical Project Manager at NUFM

November 1, 2021 - December 1, 2023

Leading the Telephony Strategy Project; replacement of ISDN30 with Centralised SIP; delivery of Ring Central MVP cloud telephony powering 15 contact centres and 300 agency sites; managing a team of SMEs, BAs, Architects and Data Analysts; liaising with 3rd-party suppliers for smooth transition and decommissioning.

Technical Project Manager / Scrum Master at Goldman Sachs

December 1, 2018 - January 1, 2021

Led internal telephony projects for EMEA offices, enabling Zoom deployments, testing, and rollout; managed 7,000 Cisco handsets and 1,000 dealer board Turrets; implemented extension mobility and SIP connectivity, replacing ISDN; delivered global Zoom rollout of 40,000 users during COVID-19.

Customer Project Manager at BT OnePhone

November 1, 2017 - September 1, 2018

End-to-end deployment of BT OnePhone, overseeing project lifecycle from sales handover to go-live; coordinated with external stakeholders and implementation teams to deliver on time; worked with SIP trunks, PICO cells, and FTTC/FTTP circuits for mobile/SIP deskphone flexibility.

Onboarding Consultant at NewVoiceMedia

February 1, 2015 - November 1, 2017

Implemented hosted telephony contact centre integrated with Salesforce for 700-seat operation; conducted site readiness surveys worldwide; performed network and firewall readiness checks, PBX configuration and rollout planning; delivered comprehensive solutions across EMEA.

Senior Telecommunications Engineer / Voice-related Project Manager at Genesys Telecommunications (HP)

June 1, 2009 - December 1, 2014

Led day-to-day telephony projects across the EMEA region on Alcatel IP PBX; implemented sipXecs-based solution to replace Alcatel PBX; managed outsourcing of Croydon Council's telephony system; delivered Cisco IPT rollout for 187 locations; maintained CRM and stakeholder relationships.

Voice Services Projects Technical Consultant at British Telecom & Capgemini

May 1, 2001 - June 1, 2009

Orchestrated project management for new corporate voice solutions; delivered IP Video Conferencing project; performed due diligence, cost estimations, and negotiation; managed external engineers, office moves and structured cabling installations to ensure continuity.