I am a bilingual customer service professional (English–Spanish) with solid experience in customer support, sales, and hospitality environments. I am known for clear communication, adaptability, and problem-solving skills. I am proactive, reliable, and motivated to continuously learn and improve performance.…

Hugo López

I am a bilingual customer service professional (English–Spanish) with solid experience in customer support, sales, and hospitality environments. I am known for clear communication, adaptability, and problem-solving skills. I am proactive, reliable, and motivated to continuously learn and improve performance.…

Available to hire

I am a bilingual customer service professional (English–Spanish) with solid experience in customer support, sales, and hospitality environments.

I am known for clear communication, adaptability, and problem-solving skills. I am proactive, reliable, and motivated to continuously learn and improve performance.

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Skills

Experience Level

Language

English
Advanced
Spanish; Castilian
Fluent

Work Experience

Bicycle Mechanic at Nextbike (Bizkaibici)
October 1, 2024 - September 30, 2026
Bicycle maintenance, repairs, and safety checks. Daily technical inspections and issue resolution.
Remote Receptionist at Libere Hospitality
November 1, 2022 - March 31, 2024
Guest reception and customer support for aparthotels. Administrative tasks and reservation management.
Call Center Agent at Lanalden (Spain)
November 1, 2021 - July 31, 2022
Customer service for Virgin and Iberdrola. Contract management and customer issue resolution.
Sales Agent at Virgin Telco (Spain)
September 1, 2021 - November 30, 2022
Cold calling and customer acquisition. Sales of telecom services.
Sales Agent at Teleperformance
January 1, 2017 - December 31, 2019
International customer interaction. 100% English phone sales.
Customer Service & Technical Support at Telus International
January 1, 2015 - December 31, 2016
Bilingual (English–Spanish) email-based technical support.
Sales Agent at Sykes
January 1, 2013 - December 31, 2015
Bilingual phone sales and customer service.

Education

High School Diploma in Accounting at Instituto Nacional José Damián Villacorta, El Salvador
January 1, 2009 - December 31, 2012
Vocational Training in Computer Systems Assembly & Maintenance at Ipartek
January 11, 2030 - February 5, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Telecommunications, Professional Services, Retail, Manufacturing

Skills

Experience Level

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