Monika is certified Senior Project Manager in sector of Business Services She has experience in Business Process Outsourcing since 2006 and has led Procurement and Finance & Accounting teams in both the transition and delivery phases. Monika is experienced in managing system upgrades and in introducing and transitioning new tools and systems on both an operational and administrative level. Monika’s major areas of expertise are Accounts Payable, Accounts Receivables, Disputes and Operational Procurement. Her professional experience with transitions and transformations spans over fifteen years of projects and includes cooperation with clients and delivery centers across Europe, India, Latin America and Africa. She is experienced in leading transformational transitions and in supporting sales pursuits in transition and transformation planning, pricing and contracting. Moreover, she has experience in delivering a service of Transition Management Consultancy for external clients setting up own Shared Services Centers. Monika has vast experience in international relations, digital process transformations, project management and quality compliance. She is very reliable and able to balance target oriented attitude and relators' nature.

Monika Kopaczka

Monika is certified Senior Project Manager in sector of Business Services She has experience in Business Process Outsourcing since 2006 and has led Procurement and Finance & Accounting teams in both the transition and delivery phases. Monika is experienced in managing system upgrades and in introducing and transitioning new tools and systems on both an operational and administrative level. Monika’s major areas of expertise are Accounts Payable, Accounts Receivables, Disputes and Operational Procurement. Her professional experience with transitions and transformations spans over fifteen years of projects and includes cooperation with clients and delivery centers across Europe, India, Latin America and Africa. She is experienced in leading transformational transitions and in supporting sales pursuits in transition and transformation planning, pricing and contracting. Moreover, she has experience in delivering a service of Transition Management Consultancy for external clients setting up own Shared Services Centers. Monika has vast experience in international relations, digital process transformations, project management and quality compliance. She is very reliable and able to balance target oriented attitude and relators' nature.

Available to hire

Monika is certified Senior Project Manager in sector of Business Services

She has experience in Business Process Outsourcing since 2006 and has led Procurement and Finance & Accounting teams in both the transition and delivery phases. Monika is experienced in managing system upgrades and in introducing and transitioning new tools and systems on both an operational and administrative level.

Monika’s major areas of expertise are Accounts Payable, Accounts Receivables, Disputes and Operational Procurement. Her professional experience with transitions and transformations spans over fifteen years of projects and includes cooperation with clients and delivery centers across Europe, India, Latin America and Africa. She is experienced in leading transformational transitions and in supporting sales pursuits in transition and transformation planning, pricing and contracting. Moreover, she has experience in delivering a service of Transition Management Consultancy for external clients setting up own Shared Services Centers.

Monika has vast experience in international relations, digital process transformations, project management and quality compliance. She is very reliable and able to balance target oriented attitude and relators’ nature.

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Language

Polish
Fluent
English
Fluent
German
Fluent
Spanish; Castilian
Advanced

Work Experience

Senior Transition Manager at Capgemini Poland Sp. Z o.o.
January 1, 2015 - August 1, 2025
Designs end-to-end program solutions for new and existing clients across F&A, Customer Service, Financial Services, Supply Chain Finance, and Marketing; prepares commercial offers with budgets, timelines, and resource plans; aligns solutions with transformation initiatives including technology setup and system deployment; manages contracting; collaborates with IT, Recruitment, Operations, Transformation, Finance, Contracting, Sales, Change Management and external vendors to design winning solutions; leads multitower, multiregional projects including new system deployments, AI tools and RPA; supports Global Business Services setups; plans governance, resources, milestones and delivers data-driven progress reports and dashboards; oversees Change Request processes ensuring contractual compliance; ensures quality and ISO 9001 standards; captures learnings for continuous improvement.
Transition Manager at Capgemini Poland Sp. Z o.o.
March 1, 2010 - January 1, 2015
Led Lift and Shift transitions from planning through execution to stabilization and exit; created process maps and desktop procedures; ensured adherence to quality standards and project methodologies. Served as Transition Manager – Trainer, onboarding new team members and managing a training academy (including internship programs); acted as Process Lead for Disputes management during transformational transitions; performed process mapping, standardization, and quality assurance for banking processes (P2P, O2C, A2R) across Europe.
Process Assistant / Senior Process Assistant / Team Leader at Capgemini Poland Sp. Z o.o.
February 1, 2006 - March 1, 2010
Operational procurement activities including Shopping Cart creation, PO creation, Master Data Management, Catalog Management, and Contract Management; system administration and upgrades; led an operational procurement team delivering services to Germany and France; engaged across multiple sectors and regions in Europe.
Intern at Casa Tinoco, BCP and Asociados
July 1, 2005 - October 31, 2005
Master Data Administration for customers databases; contributed to internal communications and reporting (Leonardo da Vinci Program).
Intern at BBE Moldaenke
June 1, 2004 - September 30, 2004
Applied for European Union grants; supported project administration and documentation.

Education

Master of Business at Cracow University of Economics
January 1, 2001 - December 31, 2006
Socrates / Erasmus Double Diploma Program at Fachhochschule Kiel, Germany
January 1, 2003 - December 31, 2004
English Track Program (2 semesters, studies in English) at Cracow University of Economics
January 1, 2002 - December 31, 2003
Education at VI Secondary School (bilingual with German) at VI Secondary School, Radom, Poland
January 1, 1996 - January 1, 2001

Qualifications

Business Process Modeling (BPMN)
January 1, 2026 - February 5, 2026
Change Management Practitioner (APMG)
December 1, 2025 - February 5, 2026
Prince2 Practitioner (PeopleCert)
November 1, 2025 - February 5, 2026
Change Management Foundation (APMG)
November 1, 2025 - February 5, 2026
AgilePM v2 Foundation
November 1, 2025 - February 5, 2026
Get to know AI – practice, tools and interesting facts
May 1, 2025 - February 5, 2026
Growth Mindset for Value Hub
May 1, 2025 - February 5, 2026
Aerospace and Defense (Industry Certification)
February 1, 2025 - February 5, 2026
Life Sciences (Industry Certification)
January 1, 2024 - February 5, 2026
Engagement Management Training and Certification
January 1, 2023 - February 5, 2026
Presentations Skills / Managing Client Demands and Expectations
January 1, 2019 - February 5, 2026

Industry Experience

Consumer Goods, Telecommunications, Manufacturing, Financial Services