Available to hire
Hi there! I’m Sofie Hole, a customer-focused professional with proven experience in B2C service and client communication across international environments.
I’m known for proactive problem-solving, empathetic, structured communication, and building trust across phone and written channels. I excel at organized follow-up, cross-functional coordination, and delivering high-quality outcomes in fast-paced settings.
Experience Level
Language
Norwegian
Fluent
English
Fluent
Danish
Advanced
German
Intermediate
Work Experience
Customer Service Professional at Foundever
April 1, 2025 - December 1, 2025Delivered multilingual technical support (Norwegian, Danish, and English) for consumer technical products, assisting end-users and retail partners via phone and email. Documented customer cases in internal CRM systems, collaborating with technical specialists to resolve complex issues while ensuring structured follow-up and high-quality service. Successfully de-escalated tense customer situations, helping prevent churn and negative online reviews.
Event Assistant (Volunteer) at English Theatre Berlin
March 1, 2025 - PresentGreeted guests at the door, scanned tickets, and served drinks.
Receptionist at Nim at Massage & Spa Copenhagen
September 1, 2023 - May 1, 2024Managed reception and administrative duties, including phone inquiries, appointment bookings, and guest check-in. Coordinated communication between clients, therapists, hotel staff, and a second location to ensure smooth daily operations. Built trust through professional communication in a multicultural, fast-paced hospitality environment.
Research & Analysis Assistant at PUBLIKUM / Copenhagen
August 1, 2023 - December 1, 2023Conducted audience and market research to help clients better understand their audience's behaviour, motivations, and decision drivers. Translated research insights into clear, actionable recommendations to support communication and positioning strategies. Contributed to recruitment and outreach for a Norwegian audience panel.
Receptionist at The Yoga Flat
February 1, 2023 - February 1, 2025Managing check-ins in the reception and handling general front-of-desk tasks such as refilling supplies and ensuring a welcoming atmosphere.
Qualitative Researcher at Nordhuse Copenhagen
January 1, 2023 - May 1, 2023Co-led a research project on branding and community building, delivering strategic insights to support the client's brand development. Designed and conducted interviews and focus groups, analyzing qualitative data and translating findings into clear, actionable recommendations.
Barista at Landmark Bergen Kunsthall
January 1, 2019 - January 1, 2021Served a high volume of guests in a fast-paced café / bar environment, advising customers on products, handling transactions, and delivering a positive customer experience.
Sales Assistant at Wagner (Clothing Store) Sandane
June 1, 2016 - January 1, 2018Provided in-store customer consultations, guided product choices, and contributed to daily sales targets in a fashion retail environment.
Sales Assistant at Eurosko (Shoe Store) Sandane
October 1, 2014 - September 1, 2015Advised customers on product selections and fit, and delivered service aimed at increasing customer satisfaction and repeat business.
Education
Master's in Applied Cultural Analysis at Copenhagen University
August 1, 2022 - July 1, 2024Exchange Semester in Political Science at University of Vienna
March 1, 2021 - September 1, 2021Bachelor of Arts in Social Anthropology at University of Bergen
August 1, 2018 - December 1, 2020Semester Abroad in Psychology & Social Work at Queensland University of Technology
February 1, 2018 - June 1, 2018Qualifications
Industry Experience
Professional Services, Media & Entertainment, Retail, Education, Travel & Hospitality
Experience Level
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