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I’m Abdullahi H. Joshu a, a strategic operations and digital communications professional with 10+ years of combined experience in project management, digital marketing, content creation, and customer experience (CX). I enjoy bridging strategy and execution—translating project plans into clear deliverables while also building engaging content and campaigns that help brands grow and stay consistent across channels.…I’m Abdullahi H. Joshu a, a strategic operations and digital communications professional with 10+ years of combined experience in project management, digital marketing, content creation, and customer experience (CX). I enjoy bridging strategy and execution—translating project plans into clear deliverables while also building engaging content and campaigns that help brands grow and stay consistent across channels.

Abdullahi H. Joshu a

Video Editor, Social Media Manager, Photographer, +6

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I’m Abdullahi H. Joshu a, a strategic operations and digital communications professional with 10+ years of combined experience in project management, digital marketing, content creation, and customer experience (CX). I enjoy bridging strategy and execution—translating project plans into clear deliverables while also building engaging content and campaigns that help brands grow and stay consistent across channels.…I’m Abdullahi H. Joshu a, a strategic operations and digital communications professional with 10+ years of combined experience in project management, digital marketing, content creation, and customer experience (CX). I enjoy bridging strategy and execution—translating project plans into clear deliverables while also building engaging content and campaigns that help brands grow and stay consistent across channels.

Available to hire

I’m Abdullahi H. Joshu a, a strategic operations and digital communications professional with 10+ years of combined experience in project management, digital marketing, content creation, and customer experience (CX). I enjoy bridging strategy and execution—translating project plans into clear deliverables while also building engaging content and campaigns that help brands grow and stay consistent across channels.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Assistant Supply Chain Manager at Redeemers Health Village

June 1, 2024 - Present

Track shipments using analytics tools and addressed discrepancies; Managed warehouse staff and order fulfillment workflows; Built vendor relationships and negotiated contracts; Maintained shipment records and monitored vendor compliance.

Supply Chain Manager at Redeemers Health Village

June 1, 2024 - Present

Tracked shipments using analytics tools and addressed discrepancies. Managed warehouse staff and order fulfilment workflows. Built vendor relationships and negotiated contracts. Maintained shipment records and monitored vendor compliance.

Social Media Manager at Social Media Company, Ogun State

May 1, 2023 - Present

Led content creation, curation, and publishing across platforms; Researched trends and tracked metrics to refine strategy; Built audience engagement through direct interactions.

Social Media Manager at Social Media Company

May 1, 2023 - Present

Lead content creation, curation, and publishing across platforms. Researched trends and tracked metrics to refine strategy.

Project Manager

January 1, 2016 - Present

Led a portfolio of 15+ internal and client-facing projects yearly, maintaining 92% on-time delivery and staying within an average of 3% of projected budgets. Implemented an Agile Scrum framework that reduced average project completion time by 15% and increased team velocity. Developed and maintained risk registers for high-value projects (average ~$500K), mitigating 9 out of 10 major risks without budget overruns. Managed communication and expectation alignment across up to five concurrent stakeholders from initiation through closeout.

Customer Service Representative

January 1, 2012 - Present

Achieved customer satisfaction (CSAT) scores of 95% or higher and maintained first contact resolution (FCR) above the department average of 85%. Specialized in resolving Tier 2 escalations, reducing churn by 30% for high-value accounts compared to team averages. Developed and led training for new hires on proprietary software and best practices for conflict resolution, reducing ramp-up time by 10 days. Collected customer feedback and routed insights to product development, helping prioritize two user-requested features in the Q3 roadmap.

Content Creator

January 1, 2012 - Present

Produced 300+ pieces of SEO-driven long-form and multimedia content (blog posts, white papers, video scripts, and infographics) tailored for retention and discoverability. Implemented a content strategy that increased organic search traffic by 40% within 12 months and contributed to 15% of qualified lead generation. Scripted, directed, and edited bi-weekly videos for YouTube and social channels, averaging 5,000 views per video and boosting subscriber growth. Built a content funnel supporting top- to bottom-funnel workflows that increased marketing-qualified leads by 30%.

Social Media Manager

January 1, 2012 - Present

Directed social media strategy across four primary platforms, delivering average annual audience growth of 25% and increasing overall engagement by 35% over the last two years. Managed monthly paid social budgets of $10,000, optimizing ad spend to reduce CPA by 18% while achieving 4x ROAS for key product launches. Defined and enforced cohesive brand voice and visual style guidelines across channels. Handled social media crisis situations by responding rapidly and resolving over 90% of public complaints within two hours.