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I'm Gail Wise, a seasoned administrative professional with senior-level experience supporting executive leadership and high-volume customer operations. I have directed executive calendar management and travel coordination, streamlined scheduling, and resolved complex customer issues daily, maintaining a 95% satisfaction rate. I'm excited to apply my organizational and communication skills to drive seamless office operations and elevate client service. I'm a proactive self-starter who thrives in fast-paced environments and is committed to delivering outstanding client service and operational efficiency.…I'm Gail Wise, a seasoned administrative professional with senior-level experience supporting executive leadership and high-volume customer operations. I have directed executive calendar management and travel coordination, streamlined scheduling, and resolved complex customer issues daily, maintaining a 95% satisfaction rate. I'm excited to apply my organizational and communication skills to drive seamless office operations and elevate client service. I'm a proactive self-starter who thrives in fast-paced environments and is committed to delivering outstanding client service and operational efficiency.

Gail Wise

Project Manager, Production Manager, Content Producer, +1

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I'm Gail Wise, a seasoned administrative professional with senior-level experience supporting executive leadership and high-volume customer operations. I have directed executive calendar management and travel coordination, streamlined scheduling, and resolved complex customer issues daily, maintaining a 95% satisfaction rate. I'm excited to apply my organizational and communication skills to drive seamless office operations and elevate client service. I'm a proactive self-starter who thrives in fast-paced environments and is committed to delivering outstanding client service and operational efficiency.…I'm Gail Wise, a seasoned administrative professional with senior-level experience supporting executive leadership and high-volume customer operations. I have directed executive calendar management and travel coordination, streamlined scheduling, and resolved complex customer issues daily, maintaining a 95% satisfaction rate. I'm excited to apply my organizational and communication skills to drive seamless office operations and elevate client service. I'm a proactive self-starter who thrives in fast-paced environments and is committed to delivering outstanding client service and operational efficiency.

Available to hire

I’m Gail Wise, a seasoned administrative professional with senior-level experience supporting executive leadership and high-volume customer operations. I have directed executive calendar management and travel coordination, streamlined scheduling, and resolved complex customer issues daily, maintaining a 95% satisfaction rate. I’m excited to apply my organizational and communication skills to drive seamless office operations and elevate client service.

I’m a proactive self-starter who thrives in fast-paced environments and is committed to delivering outstanding client service and operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Customer Care Specialist at Giant Food Stores

June 1, 2022 - June 1, 2025

Took ownership of customer issues from initial contact through full resolution, ensuring timely and effective solutions. Handled 80+ inquiries daily via phone and email, maintaining a professional demeanor and contributing to a 95% satisfaction rating. De-escalated difficult interactions with empathy, explained options, and delivered appropriate solutions. Educated customers on billing processes, payment options, and company policies to improve understanding and reduce repeat inquiries.

Office Operations Manager (Remote) at Peak Performance Associates

April 1, 2018 - April 1, 2020

Provided high-level administrative support to executive leadership, ensuring accurate, timely assistance to support smooth daily operations. Managed complex executive calendars, scheduled meetings and events, and coordinated travel. Maintained CRM data and internal information; organized databases and digital files to ensure data accuracy and easy accessibility.

Supervisor of Retail Sales at Kings Hawaiian

May 1, 2007 - November 1, 2016

Delivered hands-on customer support by assessing needs and maintaining up-to-date knowledge of consumer preferences and products. Assisted with workforce scheduling and task delegation to ensure adequate coverage and meet service-level demands. Supported staffing operations, employee training, and performance evaluations to improve sales effectiveness and service quality. Contributed to merchandising and promotional strategies designed to increase customer engagement and drive sales.

Sales Coordinator at Factors Famous Restaurant

January 1, 2002 - January 1, 2005

Coordinated sales activities and supported restaurant operations, contributing to customer service and process efficiency.

Production Manager at Film Company

January 1, 1995 - January 1, 2002

Managed production operations for a film company, coordinating schedules, resources, and logistics to support project delivery.