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Hi there! I'm Inthuja Selventhiran, a friendly and proactive customer-service professional with a track record of delivering positive outcomes in remote and in-person roles. I thrive on clear communication, empathy, and efficient problem solving to help customers and teams achieve their goals. I'm currently pursuing a Bachelor of Arts in Sociology at Toronto Metropolitan University in Toronto and bring a thoughtful, collaborative approach to every project. I enjoy working with teams to streamline processes, maintain accurate records, and deliver exceptional service, and I'm excited to contribute to a growth-focused organization.…Hi there! I'm Inthuja Selventhiran, a friendly and proactive customer-service professional with a track record of delivering positive outcomes in remote and in-person roles. I thrive on clear communication, empathy, and efficient problem solving to help customers and teams achieve their goals. I'm currently pursuing a Bachelor of Arts in Sociology at Toronto Metropolitan University in Toronto and bring a thoughtful, collaborative approach to every project. I enjoy working with teams to streamline processes, maintain accurate records, and deliver exceptional service, and I'm excited to contribute to a growth-focused organization.

Inthuja Selventhiran

Content Creator, Copywriter, Social Media Manager, +2

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Hi there! I'm Inthuja Selventhiran, a friendly and proactive customer-service professional with a track record of delivering positive outcomes in remote and in-person roles. I thrive on clear communication, empathy, and efficient problem solving to help customers and teams achieve their goals. I'm currently pursuing a Bachelor of Arts in Sociology at Toronto Metropolitan University in Toronto and bring a thoughtful, collaborative approach to every project. I enjoy working with teams to streamline processes, maintain accurate records, and deliver exceptional service, and I'm excited to contribute to a growth-focused organization.…Hi there! I'm Inthuja Selventhiran, a friendly and proactive customer-service professional with a track record of delivering positive outcomes in remote and in-person roles. I thrive on clear communication, empathy, and efficient problem solving to help customers and teams achieve their goals. I'm currently pursuing a Bachelor of Arts in Sociology at Toronto Metropolitan University in Toronto and bring a thoughtful, collaborative approach to every project. I enjoy working with teams to streamline processes, maintain accurate records, and deliver exceptional service, and I'm excited to contribute to a growth-focused organization.

Available to hire

Hi there! I’m Inthuja Selventhiran, a friendly and proactive customer-service professional with a track record of delivering positive outcomes in remote and in-person roles. I thrive on clear communication, empathy, and efficient problem solving to help customers and teams achieve their goals.

I’m currently pursuing a Bachelor of Arts in Sociology at Toronto Metropolitan University in Toronto and bring a thoughtful, collaborative approach to every project. I enjoy working with teams to streamline processes, maintain accurate records, and deliver exceptional service, and I’m excited to contribute to a growth-focused organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Tamil

Intermediate

Work Experience

Sales Associate at Bramalea City Centre

August 1, 2021 - February 20, 2023

Promoted branding initiatives while maintaining product displays to adhere to corporate standards. Supported customer service goals and enhanced relationships through friendly, knowledgeable and positive communication. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overs to stock.

Customer Service Representative, Remote at Grill Hero

March 1, 2023 - August 20, 2023

Conducted outbound phone calls with customers to get their appliance service and book them in. Answered inbound calls and provided insight on services, supplies, prices, availability, booking. Customer service via phone and email. Created data entries about clients and provided quotes daily. Managed crew calendars and worked in a team environment to ensure customer inquiries were answered promptly and accurately. Resolved customer complaints professionally and courteously.

Customer Service Representative, Remote at Miratel Solutions

June 1, 2024 - August 20, 2025

Handle inbound and outbound customer communications professionally and efficiently. Respond to customer inquiries and resolve issues in a timely manner. Provide accurate information about products, services, and policies. Maintain a positive and empathetic attitude toward customers at all times. Document customer interactions and transactions accurately. Collaborate with team members and other departments to ensure seamless customer experiences. Meet or exceed performance goals related to customer satisfaction, productivity, and quality.

Customer Account Specialist, Remote at Freedom Mobile

November 1, 2024 - October 20, 2025

Handled customer inquiries and resolved account/billing issues via phone. Provided personalized support to enhance customer satisfaction. Managed account updates and processed payments. Promoted Freedom Mobile products and services. Maintained accurate customer records and documentation. Supported customers with plan changes, upgrades, and troubleshooting.