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I am a results-driven Guest Services Supervisor with over 6 years of experience supporting 40+ staff across multiple entities, handling admissions and cash handling, and delivering exceptional guest service. I thrive in fast-paced environments and excel at coordinating cross-departmental efforts to ensure seamless guest experiences. I am known for motivating teams, enforcing procedures, and training colleagues; proficient in Microsoft Office and CRM/POS systems; I continuously seek to learn new skills and contribute to organizational success.…I am a results-driven Guest Services Supervisor with over 6 years of experience supporting 40+ staff across multiple entities, handling admissions and cash handling, and delivering exceptional guest service. I thrive in fast-paced environments and excel at coordinating cross-departmental efforts to ensure seamless guest experiences. I am known for motivating teams, enforcing procedures, and training colleagues; proficient in Microsoft Office and CRM/POS systems; I continuously seek to learn new skills and contribute to organizational success.

Anna Mae Cabillar

Project Manager, Social Media Manager, Brand Strategist, +2

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I am a results-driven Guest Services Supervisor with over 6 years of experience supporting 40+ staff across multiple entities, handling admissions and cash handling, and delivering exceptional guest service. I thrive in fast-paced environments and excel at coordinating cross-departmental efforts to ensure seamless guest experiences. I am known for motivating teams, enforcing procedures, and training colleagues; proficient in Microsoft Office and CRM/POS systems; I continuously seek to learn new skills and contribute to organizational success.…I am a results-driven Guest Services Supervisor with over 6 years of experience supporting 40+ staff across multiple entities, handling admissions and cash handling, and delivering exceptional guest service. I thrive in fast-paced environments and excel at coordinating cross-departmental efforts to ensure seamless guest experiences. I am known for motivating teams, enforcing procedures, and training colleagues; proficient in Microsoft Office and CRM/POS systems; I continuously seek to learn new skills and contribute to organizational success.

Available to hire

I am a results-driven Guest Services Supervisor with over 6 years of experience supporting 40+ staff across multiple entities, handling admissions and cash handling, and delivering exceptional guest service. I thrive in fast-paced environments and excel at coordinating cross-departmental efforts to ensure seamless guest experiences.

I am known for motivating teams, enforcing procedures, and training colleagues; proficient in Microsoft Office and CRM/POS systems; I continuously seek to learn new skills and contribute to organizational success.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Supervisor - Guests Service / Cashier at Dubai Parks and Resorts (Motiongate Dubai)

May 1, 2022 - Present

Supervise and review the work of agents/cashiers; conduct performance reviews and coaching; provide information to customers; coordinate with other departments for updates; conduct interviews; train workers; oversee park operations including POS; monitor leaves, schedules; establish weekly rotational schedules; monitor attendance in Tawheel system; monitor guest complaints in CRM; may perform duties as an agent.

Team Leader - Guest Services / Cashier at Dubai Parks and Resorts (Motiongate Dubai)

September 1, 2019 - May 1, 2022

Promptly responded to guest concerns; assigned team duties; inspected cleanliness; conducted training for newcomers and existing staff; monitored annual leaves; attended leadership training; handled guest queries via email/WhatsApp/telephone.

Guest Service Agent / Cashier at Dubai Parks and Resorts (Motiongate Dubai)

September 1, 2016 - September 1, 2019

Served guests and handled cash; sold tickets and upsold rental products; participated in pre-opening training; attended to guest queries, complaints, and VIP guests; assisted gate to ensure tickets scanned were valid.

Quantity Surveyor at Municipality of Damulog, Bukidnon - Population Census of the Philippines

November 1, 2015 - December 31, 2015

Interviewed households to monitor population metrics; tallied vacant buildings; monitored employed/unemployed residents; prepared data and reports for regional office.

Administrative Assistant (Internship) at National Food Authority Provincial Branch

June 1, 2014 - February 28, 2015

Attended clients and applicants; monitored travel orders and refunds; filed application forms and employee records; assisted Administrative Manager with payroll monitoring.