Isabella Ngozi Nnadi
I'm Isabella Ngozi Nnadi, a results-driven social media and customer service professional with experience in digital content creation, audience engagement, brand promotion, and customer relationship management.
About
I’m Isabella Ngozi Nnadi, a results-driven social media and customer service professional with experience in digital content creation, audience engagement, brand promotion, and customer relationship management. I have a proven ability to grow online communities, deliver high-quality customer experiences, and support marketing campaigns across multiple platforms. I’m a strong communicator with excellent organizational, analytical, and problem-solving skills.
I’m seeking entry-level to junior roles in digital marketing, communications, social media, or customer success within the Canadian market and I’m excited to contribute to collaborative teams and meaningful campaigns.
- 11 years' experience
- Joined February 2026
Industry experience
- Media & Entertainment
- Professional Services
- Travel & Hospitality
- Retail
Work experience
Delivered professional customer support via phone, messaging, and in-person interactions. Resolved customer complaints efficiently while maintaining high satisfaction levels. Processed orders, handled inquiries, and maintained accurate records. Demonstrated strong communication, empathy, and conflict resolution skills. Built loyal relationships with repeat customers and supported upselling opportunities.
Managed daily social media content across Instagram and TikTok, increasing brand visibility and engagement. Planned and executed seasonal campaigns including Valentine’s promotions and influencer collaborations. Created short-form video content, product photography, captions, and story campaigns. Responded to customer inquiries and comments, improving response time and customer satisfaction. Tracked engagement metrics and adjusted content strategy to improve reach and conversions. Supported online sales growth through creative storytelling and promotional campaigns.
Education
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