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Hello! I’m Tafadzwa Mhlanga, a multi-tasking, dedicated, and detail-oriented Virtual Assistant with strong expertise in administrative support, customer service, and project management. I focus on delivering exceptional client support and driving client success, helping businesses build meaningful relationships with their clients while ensuring smooth and efficient day-to-day operations. I’m highly organized and proactive, comfortable coordinating calendars, communications, and documentation across CRM and internal platforms. I thrive in fast-paced environments and enjoy turning chaos into clear processes that save time and reduce errors.…Hello! I’m Tafadzwa Mhlanga, a multi-tasking, dedicated, and detail-oriented Virtual Assistant with strong expertise in administrative support, customer service, and project management. I focus on delivering exceptional client support and driving client success, helping businesses build meaningful relationships with their clients while ensuring smooth and efficient day-to-day operations. I’m highly organized and proactive, comfortable coordinating calendars, communications, and documentation across CRM and internal platforms. I thrive in fast-paced environments and enjoy turning chaos into clear processes that save time and reduce errors.

Tafadzwa Mhlanga

Project Manager, Content Creator, Copywriter, +7

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Hello! I’m Tafadzwa Mhlanga, a multi-tasking, dedicated, and detail-oriented Virtual Assistant with strong expertise in administrative support, customer service, and project management. I focus on delivering exceptional client support and driving client success, helping businesses build meaningful relationships with their clients while ensuring smooth and efficient day-to-day operations. I’m highly organized and proactive, comfortable coordinating calendars, communications, and documentation across CRM and internal platforms. I thrive in fast-paced environments and enjoy turning chaos into clear processes that save time and reduce errors.…Hello! I’m Tafadzwa Mhlanga, a multi-tasking, dedicated, and detail-oriented Virtual Assistant with strong expertise in administrative support, customer service, and project management. I focus on delivering exceptional client support and driving client success, helping businesses build meaningful relationships with their clients while ensuring smooth and efficient day-to-day operations. I’m highly organized and proactive, comfortable coordinating calendars, communications, and documentation across CRM and internal platforms. I thrive in fast-paced environments and enjoy turning chaos into clear processes that save time and reduce errors.

Available to hire

Hello! I’m Tafadzwa Mhlanga, a multi-tasking, dedicated, and detail-oriented Virtual Assistant with strong expertise in administrative support, customer service, and project management. I focus on delivering exceptional client support and driving client success, helping businesses build meaningful relationships with their clients while ensuring smooth and efficient day-to-day operations.

I’m highly organized and proactive, comfortable coordinating calendars, communications, and documentation across CRM and internal platforms. I thrive in fast-paced environments and enjoy turning chaos into clear processes that save time and reduce errors.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Work Experience

Receptionist Intern at Afriment

February 1, 2022 - December 1, 2023

Answered phone calls and redirected them to the relevant person or department; greeted clients and customers via email and chat; managed schedules and appointments; handled customer inquiries and provided support; data entry and record-keeping; front desk operations virtually; coordinated with team members and management; provided administrative support as needed and monitored/responded to emails.

Call Center Agent (Virtual) at Crew Bloom

February 1, 2021 - February 1, 2022

Answered customer inquiries about loans and services and handled loan applications and processing; provided information on repayment terms and schedules; resolved issues with payments or accounts and followed up on overdue payments; updated customer records and accounts; met performance targets such as call resolution rate and maintained knowledge of products and policies.

Administrative and Coordination Virtual Assistant at 263 Hub Careers (Midtown Dental Care in Denton)

January 1, 2024 - January 1, 2025

Managed calendars, emails, and schedules using Google Calendar and Microsoft Outlook; tracked expenses, prepared reports, and assisted with research using QuickBooks, Excel, and Google Sheets; reduced errors by 20%; maintained client records in CRM and internal platforms; onboarding new clients and guiding them through platform features and tracking client progress and follow-ups; coordinated with teammates and management; provided administrative support and monitored/responded to emails; used Zoom and Skype for calls and meetings; managed online calendars using Google Calendar; project management tools such as Trello and Asana.

Virtual Assistant at Zimworx (Brain and Spine Center in Texas)

January 1, 2025 - December 1, 2025