Tafadzwa Mhlanga

Managed calendars, emails, and schedules using Google Calendar and Microsoft Outlook; tracked expenses, prepared reports, and assisted with research using QuickBooks, Excel, and Google Sheets; reduced errors by 20%.

Managed calendars, emails, and schedules using Google Calendar and Microsoft Outlook; tracked expenses, prepared reports, and assisted with research using QuickBooks, Excel, and Google Sheets; reduced errors by 20%; maintained client records in CRM and internal platforms; onboarding new clients and guiding them through platform features and tracking client progress and follow-ups; coordinated with teammates and management; provided administrative support and monitored/responded to emails; used Zoom and Skype for calls and meetings; managed online calendars using Google Calendar; project management tools such as Trello and Asana.

Answered phone calls and redirected them to the relevant person or department; greeted clients and customers via email and chat; managed schedules and appointments; handled customer inquiries and provided support; data entry and record-keeping; front desk operations virtually; coordinated with team members and management; provided administrative support as needed and monitored/responded to emails.