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Pomelo, I'm a dedicated and versatile IT professional with over four years of experience delivering frontline 2nd line support for international teams. I focus on customer satisfaction, operational efficiency, and proactive problem solving, handling hardware, software, and network issues across Windows and macOS environments. I enjoy breaking down complex technical challenges and automating repetitive tasks with scripts to keep systems running smoothly. Beyond IT, I work as a freelance content creator, producing polished videos and multimedia content for brands and campaigns. I also explore generative AI, web development, and scripting to boost creativity and streamline workflows, collaborating closely with marketing and production teams to deliver compelling stories.…Pomelo, I'm a dedicated and versatile IT professional with over four years of experience delivering frontline 2nd line support for international teams. I focus on customer satisfaction, operational efficiency, and proactive problem solving, handling hardware, software, and network issues across Windows and macOS environments. I enjoy breaking down complex technical challenges and automating repetitive tasks with scripts to keep systems running smoothly. Beyond IT, I work as a freelance content creator, producing polished videos and multimedia content for brands and campaigns. I also explore generative AI, web development, and scripting to boost creativity and streamline workflows, collaborating closely with marketing and production teams to deliver compelling stories.

Gyorgy Szucsik

Content Creator, Video Editor, Web Developer, +2

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Pomelo, I'm a dedicated and versatile IT professional with over four years of experience delivering frontline 2nd line support for international teams. I focus on customer satisfaction, operational efficiency, and proactive problem solving, handling hardware, software, and network issues across Windows and macOS environments. I enjoy breaking down complex technical challenges and automating repetitive tasks with scripts to keep systems running smoothly. Beyond IT, I work as a freelance content creator, producing polished videos and multimedia content for brands and campaigns. I also explore generative AI, web development, and scripting to boost creativity and streamline workflows, collaborating closely with marketing and production teams to deliver compelling stories.…Pomelo, I'm a dedicated and versatile IT professional with over four years of experience delivering frontline 2nd line support for international teams. I focus on customer satisfaction, operational efficiency, and proactive problem solving, handling hardware, software, and network issues across Windows and macOS environments. I enjoy breaking down complex technical challenges and automating repetitive tasks with scripts to keep systems running smoothly. Beyond IT, I work as a freelance content creator, producing polished videos and multimedia content for brands and campaigns. I also explore generative AI, web development, and scripting to boost creativity and streamline workflows, collaborating closely with marketing and production teams to deliver compelling stories.

Available to hire

Pomelo, I’m a dedicated and versatile IT professional with over four years of experience delivering frontline 2nd line support for international teams. I focus on customer satisfaction, operational efficiency, and proactive problem solving, handling hardware, software, and network issues across Windows and macOS environments. I enjoy breaking down complex technical challenges and automating repetitive tasks with scripts to keep systems running smoothly.

Beyond IT, I work as a freelance content creator, producing polished videos and multimedia content for brands and campaigns. I also explore generative AI, web development, and scripting to boost creativity and streamline workflows, collaborating closely with marketing and production teams to deliver compelling stories.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hungarian

Advanced

Work Experience

2nd Line IT Support Engineer at Huboo

September 1, 2021 - Present

Provide daily IT support for approximately 800 employees across international locations (UK, Spain, Netherlands, US); troubleshoot printer malfunctions and Windows/macOS OS issues; deploy patches and updates via Desktop Central; administer Microsoft 365 Admin, Intune, and Microsoft Azure/Entra; manage user accounts, groups, and shared email addresses; perform user management in Salesforce, monday.com, QuickBooks Time Kiosk, and Slack; deliver daily MDM support with emphasis on Android; provide admin support for internal WMS system, Project Jira, and LastPass; handle confidential documents in compliance with company policies; write CMD/PowerShell scripts to automate administrative tasks.

Department Manager at ShowCase Cinema Bristol

April 1, 2018 - February 1, 2021

Led daily operations in a busy cinema environment, ensuring high levels of customer service and satisfaction. Oversaw stock control and inventory, managed staff schedules, and delivered regular training to improve service quality and operational efficiency. Handled customer inquiries and resolved issues promptly, coordinating with other departments to ensure smooth processes. Assisted in developing and implementing promotional events and monitored financial performance to support sales targets.