Available to hire
Strategic Program & Delivery Manager with over a decade of
experience leading complex technical implementations and global
operations. Expert in bridging the gap between engineering execution
and business strategy. Proven track record in Account Management
(APAC/EMEA) and Operational Excellence, leveraging AI and
Automation strategies to reduce reporting cycles and optimize
resource allocation. Adept at governing cross-functional teams,
managing vendor relationships, and driving digital transformation
initiatives that enhance profitability and client satisfaction.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Hindi
Fluent
English
Fluent
Work Experience
Premier Delivery Manager at Extreme Networks, Brno
March 1, 2025 - PresentCentral program lead for strategic accounts, orchestrating cross-functional teams to ensure successful solution delivery and high client satisfaction. Spearheaded AI adoption initiatives, utilizing LLM-based solutions to streamline QA testing lifecycles. Established robust program governance and executive reporting for CTO/VP stakeholders. Led operational optimization by deploying automation tools (Python/VBA) reducing reporting workflows from days to minutes. Designed automated Quarterly Business Review (QBR) reporting processes to enhance data accuracy and decision-making speed.
Project/Program Manager at Extreme Networks, Brno
April 1, 2024 - March 31, 2025Managed end-to-end technology rollouts with strict adherence to timelines, budget, and quality metrics. Led large-scale deployments (e.g., stadium networks) while managing vendor relationships and documenting best practices. Oversaw APAC/EMEA sales pipeline alignment with project execution capability. Defined technology stacks and monitoring strategies with engineering leadership. Implemented new SOPs for PM teams to streamline delivery and reporting.
Wireless GTac Engineer L2 at Extreme Networks, Brno
March 1, 2023 - April 30, 2024Managed high-priority service delivery incidents for enterprise wireless infrastructure, ensuring rapid resolution and adherence to engineering quality standards. Maintained stability for XCC controllers and critical infrastructure through rigorous support and root cause analysis.
Technical Solution Manager at Systal, Brno
October 1, 2021 - June 30, 2022Led project transitions following the transfer of ownership from AT&T to Systal. Performed technology roadmapping to implement improvements and hardware availability for critical projects. Established short- and long-term project goals and resource allocation. Served as primary liaison for stakeholders regarding program status, deliverables, and milestones.
Technical Solution Architect at AT&T, Brno
April 1, 2020 - September 30, 2021Designed and implemented technological improvements while managing project constraints and scope. Collaborated with IT and engineering teams to validate hardware availability and ensure successful project execution.
Sr. Associate, Work Center Tech Support at AT&T, Brno
December 1, 2018 - March 31, 2020Provided real-time network operations support, managed incident routing and hardware troubleshooting protocols. Coordinated with field engineers to perform equipment testing and repairs, ensuring adherence to SLAs.
Consultant (FLS Engineer) at Altran India Pvt Ltd
October 1, 2015 - September 30, 2016Achieved 99% SLA compliance for Vodafone IVC enterprise customers by proactively monitoring Oracle SBC and QMS systems. Coordinated with Level 3 engineering teams to identify and patch critical software bugs, reducing recurring incidents by 15%.
Network Support Engineer (VoIP) at Innovatia India Pvt Ltd
October 1, 2014 - September 30, 2015Provided remote technical support for Avaya products, reproducing customer issues in lab environments. Documented resolutions and created knowledge base articles.
Tech Support Engineer (VoIP) at Networkers Home Pvt Ltd
July 1, 2012 - October 31, 2014Deployed Cisco IP phone systems across multiple client sites with 100% dial plan accuracy. Used RTMT and VLT tools to diagnose packet loss and jitter, optimizing voice quality.
Tech Support Engineer at CMC Pvt Ltd
May 1, 2011 - July 31, 2012Provided day-to-day network support and client assistance, maintaining high customer satisfaction.
Tech Support Engineer at Chorus, Auckland
July 1, 2010 - December 31, 2010Accelerated provisioning workflows for new customer connections, ensuring service readiness ahead of schedule.
Education
MIB (Management in International Business) at EAE Business School, Barcelona
January 1, 2016 - January 1, 2017National Diploma in Computing (Networks) Level 7 at University of Auckland
January 1, 2008 - January 1, 2009Masters in Computer Applications at Anna University
January 1, 2005 - January 1, 2007Bachelor in Computer Application at Anna University
January 1, 2002 - January 1, 2005Qualifications
CCNA (R&S)
January 11, 2030 - February 6, 2026CCIE VoIP (Attempted)
January 11, 2030 - February 6, 2026MCSE
January 11, 2030 - February 6, 2026MCDST
January 11, 2030 - February 6, 2026Industry Experience
Telecommunications, Computers & Electronics, Professional Services, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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