Hi, I’m Jao Magsipoc, a digital journey optimisation leader focused on data-driven customer journeys, personalisation, and enterprise-scale experimentation. I help banking, e-commerce, and government organisations drive measurable commercial outcomes using Adobe Experience Platform, Adobe Analytics, and structured experimentation frameworks. I’m passionate about turning insights into actions that improve conversion, engagement, and revenue. In my roles at Commonwealth Bank of Australia and Helium, I lead CRO programs, design roadmaps for experimentation and next-best conversations, and collaborate across product, UX, marketing, and compliance to deliver compliant, user-centric initiatives. I thrive on translating data into simple, scalable optimisations that move the needle for customers and businesses alike.

Jao Magsipoc

Hi, I’m Jao Magsipoc, a digital journey optimisation leader focused on data-driven customer journeys, personalisation, and enterprise-scale experimentation. I help banking, e-commerce, and government organisations drive measurable commercial outcomes using Adobe Experience Platform, Adobe Analytics, and structured experimentation frameworks. I’m passionate about turning insights into actions that improve conversion, engagement, and revenue. In my roles at Commonwealth Bank of Australia and Helium, I lead CRO programs, design roadmaps for experimentation and next-best conversations, and collaborate across product, UX, marketing, and compliance to deliver compliant, user-centric initiatives. I thrive on translating data into simple, scalable optimisations that move the needle for customers and businesses alike.

Available to hire

Hi, I’m Jao Magsipoc, a digital journey optimisation leader focused on data-driven customer journeys, personalisation, and enterprise-scale experimentation. I help banking, e-commerce, and government organisations drive measurable commercial outcomes using Adobe Experience Platform, Adobe Analytics, and structured experimentation frameworks. I’m passionate about turning insights into actions that improve conversion, engagement, and revenue.

In my roles at Commonwealth Bank of Australia and Helium, I lead CRO programs, design roadmaps for experimentation and next-best conversations, and collaborate across product, UX, marketing, and compliance to deliver compliant, user-centric initiatives. I thrive on translating data into simple, scalable optimisations that move the needle for customers and businesses alike.

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Language

English
Fluent

Work Experience

Digital Journey Optimisation Manager at Commonwealth Bank of Australia
September 1, 2024 - Present
Led experimentation and optimisation across CommBank’s Investing portfolios (Web, NetBank, App). Owned experimentation, personalisation, and Next Best Conversation roadmaps aligned to business outcomes. Designed and executed A/B testing and targeted personalisation using Adobe Target and AEP. Analysed customer behaviour with Adobe Analytics to identify funnel drop-offs and growth opportunities. Partnered with product, UX, marketing, SEO, compliance, and legal teams to deliver compliant initiatives. Supported Everyday Investing launch, delivering a 160% uplift in origination starts and ~$2.9M revenue.
Digital Optimisation Manager at Helium
September 1, 2022 - September 1, 2024
Led CRO and experimentation programs across 18+ national and international clients. Delivered +5% seven-figure incremental revenue within three months via A/B testing. Achieved +26% incremental revenue uplift for an e-commerce client during Black Friday. Built standardised CRO reporting frameworks to improve insight quality and ROI. Trained and enabled client teams to adopt experimentation-led decision making.
Digital Optimisation Analyst at Helium
September 1, 2020 - August 1, 2022
Ran optimisation and personalisation programs end-to-end. Identified actionable insights using Adobe Analytics, GA, ContentSquare, and Hotjar. Evangelised experimentation and optimisation best practices to client organisations.

Education

Bachelor of Psychological Science at University of Wollongong
January 11, 2030 - February 6, 2026
Bachelor of Medicinal Chemistry at University of Wollongong
January 11, 2030 - February 6, 2026
Bachelor of Psychological Science at University of Wollongong
January 11, 2030 - February 6, 2026
Bachelor of Medicinal Chemistry at University of Wollongong
January 11, 2030 - February 6, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Software & Internet, Government, Retail, Professional Services