Available to hire
I am a results-driven Program Manager, Project Manager and Senior Business Analyst with 15+ years in the London insurance market, telecoms, public sector, and financial services. I specialise in operational excellence and digital transformation, delivering multi-million-pound programmes on time and within budget while ensuring regulatory compliance and data standards. My recent work includes leading RFPs and vendor selections for Everest, Howden, Munich Re, and Lloyd’s of London; I bring hands-on, cross-functional delivery experience across PAS, broking platforms, SDC, and enterprise workbenches. I am fluent in English, Spanish, and French and thrive in complex, multicultural environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Advanced
French
Advanced
Work Experience
Senior BA / Product Owner at Munich Re
September 1, 2024 - PresentLeading a PoC for launching Munich Re's European Surety business, coordinating CAM Surety, Finoyo, and Surety Portal to validate capabilities, compliance, and operational fit for Europe (Spain and beyond). Responsible for strategic analysis, solution design, and business/process definition within Gemini Europe Programme.
Change & Communication Management at ATG UK/SPAIN
June 1, 2025 - August 31, 2025Delivered change management and communications leadership for IT-driven integration following a major acquisition, aligning cultures and driving adoption across regions; produced bilingual English/Spanish communications and training materials; conducted impact assessments and stakeholder readiness analyses.
Operations Resilience Consultant at Wakam UK
October 1, 2024 - May 31, 2025Led end-to-end delivery of an Operational Resilience Framework aligned with UK regulatory requirements, performing current-state review, gap analysis, and remediation planning; mapped critical resources, defined Important Business Services, impact tolerances, and scenarios; designed crisis communications and board-ready documentation.
Delivery Lead / Project Manager at Everest
February 1, 2024 - September 30, 2024Led the deployment of the Guidewire Policy Centre in Spain, managed RFPs for PAS and delivery vendors, and oversaw business impact assessments, discovery phases, risk management, and stakeholder engagement to support Everest International's expansion.
Senior BA & Delivery Manager at Willis Towers Watson
April 1, 2023 - February 29, 2024Managed development of new functionalities for the in-house Broking platform, led the Broker Carrier portal integration using JSON data, and built a data dictionary to support European and North American data mapping and standards.
Project Manager / Change Manager at Apollo (Freelance)
April 1, 2023 - September 30, 2023Developed capability model aligned with Lloyd's RIO and ITIL for IT operations; baselined IT infrastructure capability on Microsoft Azure Service Cloud for advanced data analytics and data extraction services.
Senior PM & SME at ABC/Tysers
September 1, 2022 - April 30, 2023Led migration preparation from RFIB Tysers to Impact using T-connect; scoped resources, costs, timelines, and risks; forecasted remaining portfolio to support budgeting and timelines for ramp-up.
Senior PM/BA at Ascot
September 1, 2022 - January 31, 2023Defined and designed a data capture service solution with a third-party vendor; scoped operating model designs, rollout plans, budgets, and governance for data capture across the group.
Senior Program Manager at Howden Group
April 1, 2021 - October 31, 2022Rolled out the Single Broking platform (Salesforce-based) across regions; managed 3rd-party Novidea teams, defined business requirements, system design, blueprint, and regional rollout plans.
Product Owner / Service Design at DXC Technology
November 1, 2019 - June 30, 2021Led London Market Transformation; responsible for Mayflower, IPOS (Premiums) and ICOS (Claims); defined end-to-end processes, data mapping and standards; delivered governance and program priorities.
Program Manager / Change & Transformation at LMA / LLOYD'S
November 1, 2016 - November 30, 2019Led Central Service Agreement reviews, performance analyses of premium processing, claims, MI and reporting; defined service solutions under new Fern contract and Brexit-related market changes; chaired governance across stakeholders.
Senior Business Analyst / Transformation & Change Leader at KPMG
May 1, 2015 - November 1, 2016Led transformation and change management for London Market initiatives; designed SDC solutions, supported SDC delivery, and established governance for SDC programs.
Transformation & Change Leader at Six Sigma Academy
January 1, 2015 - April 30, 2015Lean Transformation engagement focusing on HPE EMEA operations; designed value streams and improved hiring procedures with measurable cost savings.
Transformation & Change Leader at Kleinwort Benson
January 1, 2014 - December 31, 2014Head of Project Management; led client lifecycle, FCA readiness changes, and governance; managed portfolio across onshore/offshore entities.
Head of Operations Excellence & Change at Alcatel Lucent
October 1, 2012 - December 31, 2013Led global process excellence and governance strategy; built LSS capability across EMEA, APAC, and Americas with substantial cost savings and governance improvements.
Programme Manager at Aldermore Bank
June 1, 2012 - August 31, 2012Developed SME NLGS implementation program; defined operating model, policy changes, and plan rollout with HM Treasury collaboration.
Head of Programme Transformation at Barclays Wealth Bank
January 1, 2011 - June 30, 2012Led Gamma program; global change initiatives to enhance client experience through integration of business and technology programs.
Program Manager at The Pensions Regulator
September 1, 2009 - December 31, 2010Delivered the new Case Management Framework for DC & DB schemes; designed operating model, risk management, and training for case managers.
Education
Architecture Certificate and Diploma at COSPA Technologies
January 11, 2030 - February 6, 2026NVQ - Business Administration & IT at Brighton, UK (BHTA)
January 11, 2030 - February 6, 2026NLP Master Trainer at The NLP Academy
November 1, 2004 - February 6, 2026NLP Master Certification at London, UK (Dr Richard Bandler, Paul McKenna, Michael Breen)
April 1, 2004 - February 6, 2026Certified Scrum Master at UNICOM Seminars Ltd
February 1, 2012 - February 6, 2026Six Sigma Black Belt at Six Sigma Academy, USA
January 11, 2030 - February 6, 2026ITIL Foundation at ISEB-BCS
January 11, 2030 - February 6, 2026Qualifications
PRINCE2
January 11, 2030 - February 6, 2026Certified Scrum Master
February 1, 2012 - February 6, 2026Six Sigma Black Belt
January 11, 2030 - February 6, 2026ITIL Foundation
January 11, 2030 - February 6, 2026Industry Experience
Financial Services, Telecommunications, Software & Internet, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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