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I am a dynamic and results-driven professional with over 5 years of experience in customer service, healthcare, and financial services. I excel at handling high volumes of customer interactions and resolving issues with a 100% complaint resolution rate. I am also a passionate content creator with 3,000+ YouTube subscribers and 11 published stories. I combine problem-solving and creative writing to engage diverse audiences. I am currently pursuing a BSc in Public Health and have a strong foundation in Chemistry and Biochemistry.…I am a dynamic and results-driven professional with over 5 years of experience in customer service, healthcare, and financial services. I excel at handling high volumes of customer interactions and resolving issues with a 100% complaint resolution rate. I am also a passionate content creator with 3,000+ YouTube subscribers and 11 published stories. I combine problem-solving and creative writing to engage diverse audiences. I am currently pursuing a BSc in Public Health and have a strong foundation in Chemistry and Biochemistry.

Edah Jessica Ezuanjeme

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I am a dynamic and results-driven professional with over 5 years of experience in customer service, healthcare, and financial services. I excel at handling high volumes of customer interactions and resolving issues with a 100% complaint resolution rate. I am also a passionate content creator with 3,000+ YouTube subscribers and 11 published stories. I combine problem-solving and creative writing to engage diverse audiences. I am currently pursuing a BSc in Public Health and have a strong foundation in Chemistry and Biochemistry.…I am a dynamic and results-driven professional with over 5 years of experience in customer service, healthcare, and financial services. I excel at handling high volumes of customer interactions and resolving issues with a 100% complaint resolution rate. I am also a passionate content creator with 3,000+ YouTube subscribers and 11 published stories. I combine problem-solving and creative writing to engage diverse audiences. I am currently pursuing a BSc in Public Health and have a strong foundation in Chemistry and Biochemistry.

Available to hire

I am a dynamic and results-driven professional with over 5 years of experience in customer service, healthcare, and financial services. I excel at handling high volumes of customer interactions and resolving issues with a 100% complaint resolution rate.

I am also a passionate content creator with 3,000+ YouTube subscribers and 11 published stories. I combine problem-solving and creative writing to engage diverse audiences. I am currently pursuing a BSc in Public Health and have a strong foundation in Chemistry and Biochemistry.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer service representative at Banking sector

September 8, 2023 - Present

As a customer service representative I know how to make frustrated customers become loyal advocates. I am skilled in managing enquirers, resolving issues efficiently and also ensuring every interaction reflects your brand value with professionalism and care.

Customer Service Operator at Fidelity Bank

January 1, 2023 - Present

Handle 30-50 customer interactions daily via phone, email, and in-person channels. Achieve 100% complaint resolution rate through effective problem-solving and active listening. Provide comprehensive information on banking products and services to enhance customer experience. Process transactions accurately while maintaining strict adherence to banking regulations. Collaborate with team members to improve service delivery and customer satisfaction.

Teller Personnel at 1st Dollar Microfinance Bank

January 1, 2019 - January 1, 2020

Processed daily cash and check transactions with high accuracy and efficiency. Maintained balanced cash drawer and reconciled discrepancies at end of each business day. Assisted customers with account inquiries and financial service requests. Promoted microfinance products to support small business growth in the community.

Laboratory Assistant at Hospital Laboratory

January 1, 2018 - January 1, 2018

Assisted in conducting medical laboratory tests and analyses. Maintained laboratory equipment and ensured proper sample handling procedures. Documented test results accurately and maintained patient confidentiality. Followed strict health and safety protocols in laboratory environment.