Led onboarding and ongoing client support, coordinating with internal teams to ensure clear communication and timely assistance. Supported sales through presentations, documentation, onboarding, and regular check-ins to drive product adoption and client satisfaction. Developed and executed engaging content strategies across social media, newsletters, and campaigns, while upholding brand standards. Improved operational efficiency by proactively managing workflows and automations, driving a smooth end-to-end client experience during rapid growth. Produced weekly reports for leadership and contributed to client training, process improvements, and cross-functional collaboration.

Social Media Associate / Online Business Manager at Health Reconnect

July 1, 2022 - January 1, 2023

Acted as the first point of contact for clients, coordinating seamlessly with internal teams to ensure clear communication and timely support. Supported the sales process through presentations, document preparation, client onboarding, and regular check-ins to drive product adoption and client satisfaction. Developed and executed captivating content strategies, improving brand visibility and driving sales. Produced weekly reports, analyzed goals, and shared insights with leadership. Proactively tackled tasks to support rapid growth and coordinated cross-functional initiatives.

Client Success Manager / Digital Marketing Specialist at My Naturopath, Gold Coast

May 1, 2019 - June 1, 2025

Served as a trusted point of contact for new and existing clients, delivering warm, professional, brand-aligned communication to strengthen trust and retention. Supported business growth by managing client journeys, programs, funnels, and automations, ensuring a seamless experience. Translated strategic ideas into high-quality digital content across social media, newsletters, and campaigns, maintaining consistent brand standards. Improved efficiency by optimizing workflows and co-creating content strategies, leading to stronger brand presence and sales.