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I'm Giovana Cavalcante Salomão, a results-driven professional with over 10 years of experience in content moderation, crisis response, and high-volume decision-making environments. I excel at reviewing sensitive and policy-violating content, risk assessment, escalation handling, and ensuring compliance with internal guidelines, while maintaining neutrality and prioritizing user safety. I relocated from Brazil to Ireland to advance my professional and academic development. I'm currently pursuing a Certificate in Supervisory Management and Team Leadership at TUS and an Artificial Intelligence - Practical Applications course, while gaining hands-on experience through childminding and seeking roles that leverage my expertise in content moderation, risk management, and interagency coordination.…I'm Giovana Cavalcante Salomão, a results-driven professional with over 10 years of experience in content moderation, crisis response, and high-volume decision-making environments. I excel at reviewing sensitive and policy-violating content, risk assessment, escalation handling, and ensuring compliance with internal guidelines, while maintaining neutrality and prioritizing user safety. I relocated from Brazil to Ireland to advance my professional and academic development. I'm currently pursuing a Certificate in Supervisory Management and Team Leadership at TUS and an Artificial Intelligence - Practical Applications course, while gaining hands-on experience through childminding and seeking roles that leverage my expertise in content moderation, risk management, and interagency coordination.

Giovana Cavalcante Salomão

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I'm Giovana Cavalcante Salomão, a results-driven professional with over 10 years of experience in content moderation, crisis response, and high-volume decision-making environments. I excel at reviewing sensitive and policy-violating content, risk assessment, escalation handling, and ensuring compliance with internal guidelines, while maintaining neutrality and prioritizing user safety. I relocated from Brazil to Ireland to advance my professional and academic development. I'm currently pursuing a Certificate in Supervisory Management and Team Leadership at TUS and an Artificial Intelligence - Practical Applications course, while gaining hands-on experience through childminding and seeking roles that leverage my expertise in content moderation, risk management, and interagency coordination.…I'm Giovana Cavalcante Salomão, a results-driven professional with over 10 years of experience in content moderation, crisis response, and high-volume decision-making environments. I excel at reviewing sensitive and policy-violating content, risk assessment, escalation handling, and ensuring compliance with internal guidelines, while maintaining neutrality and prioritizing user safety. I relocated from Brazil to Ireland to advance my professional and academic development. I'm currently pursuing a Certificate in Supervisory Management and Team Leadership at TUS and an Artificial Intelligence - Practical Applications course, while gaining hands-on experience through childminding and seeking roles that leverage my expertise in content moderation, risk management, and interagency coordination.

Available to hire

I’m Giovana Cavalcante Salomão, a results-driven professional with over 10 years of experience in content moderation, crisis response, and high-volume decision-making environments. I excel at reviewing sensitive and policy-violating content, risk assessment, escalation handling, and ensuring compliance with internal guidelines, while maintaining neutrality and prioritizing user safety.

I relocated from Brazil to Ireland to advance my professional and academic development. I’m currently pursuing a Certificate in Supervisory Management and Team Leadership at TUS and an Artificial Intelligence - Practical Applications course, while gaining hands-on experience through childminding and seeking roles that leverage my expertise in content moderation, risk management, and interagency coordination.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Marketing Public Relations Officer, Military Intelligence Department at Polícia Militar do Estado de São Paulo (São Paulo State Military Police)

January 1, 2019 - October 1, 2022

Led 200–300 emergency calls daily, with weekly averages around 350,000 and monthly around 10,500 across São Paulo and Greater São Paulo. Coordinated dispatch of 3–5 patrol units and allocated specialised teams (Águia Aviation, Firefighters, Shock Troops, Tactical Groups) as needed. Prepared operational reports and technical sheets for event monitoring and strategic planning. Conducted system and situational analysis to support tactical decision-making, utilised COPOM digital systems for workflow management, incident logging, real-time monitoring, and data-driven resource allocation. Mentored new COPOM operators on call triage, dispatch prioritisation, and coordination of multiple units. Applied digital marketing and PR strategies, including content creation, social media management, email campaigns, SEO, and analytics. Managed official social media accounts with a combined audience of 120,000+ followers and delivered internal training on Excel, Google Data Studio, and digital ma

Military Policewoman at Polícia Militar do Estado de São Paulo (São Paulo State Military Police)

November 1, 2016 - January 1, 2019

Handled 50–100 emergency calls per day during COPOM shifts, ensuring accurate triage and rapid response. Maintained calm, clear communication to enable effective information exchange with field teams. Assessed incident urgency to allocate resources efficiently and support timely intervention. Coordinated with Civil Police and Federal Police to ensure seamless information flow and joint operations. Trained new colleagues on emergency communication protocols and incident management. Achievements include reducing average response time to 3 minutes, preventing escalation in ~35% of critical incidents through rapid assessment, and contributing to joint operations with interagency cooperation. Recognised for calmness, efficiency, and reliability in complex incidents, with multiple honours for excellence in critical operations.

Customer Sales Representative at Saint-Gobain (Wholesale Building Materials)

December 1, 2013 - August 1, 2014

Processed an average of R$20,000 daily in payments, deposits, and withdrawals; managed 80–100 customers per shift, ensuring agility and accuracy. Sold insurance products linked to purchased goods and supported customers with inquiries and purchases to enhance service experience. Reconciled daily cash registers with precision and ensured accurate handling of payments and transactions.

Customer Service Representative at Arezzo

January 1, 2013 - December 1, 2013

Assisted 60–80 in-store customers daily, delivering customer support, sales transactions, exchanges, returns, and complaint resolution. Applied active listening and upselling strategies to enhance customer experience. Managed store tasks including cash handling, stock replenishment, and inventory management to reduce wait times and improve service efficiency.

Customer Service Representative at CENTAURO (Retail)

January 1, 2011 - January 1, 2013

Supported 60–80 customers per shift with product guidance, pricing information, and delivery timelines. Documented customer requests in management systems and coordinated with online sales, logistics, and commercial teams to resolve exchanges, deliveries, and customization requests. Improved customer satisfaction by delivering clear product information and timely follow-ups.