Experience Level
Language
Greek, Modern
Fluent
English
Advanced
Italian
Advanced
Spanish; Castilian
Intermediate
Work Experience
Inbound Calls Agent at Apple Booking.com via TP (Online)
March 1, 2023 - November 1, 2024Handled inbound calls from registered clients, provided accurate support, and applied cross-sell up-selling techniques. Consistently met or exceeded KPI targets and delivered a high level of customer satisfaction.
Freelancer / Remote Customer Support at Upwork (Remote)
January 1, 2019 - December 1, 2022Provided comprehensive phone/video calls and sharp email correspondence. Managed short gigs from platforms such as Upwork and Freelancer, adjusting to the demands of each stakeholder to deliver timely results.
Advisor at Founder Institute (Athens - Dubai - London)
January 1, 2013 - March 1, 2017Advisor for startup formation in digital realty and attended the regular program to guide early-stage ventures.
Market Analyst at Carrefour (Athens)
April 1, 2008 - September 1, 2011In control of efficient business reports, weekly marketing tasks, and diligent projects to support strategic decision-making.
Officer at Hellenic Army
January 1, 2007 - January 1, 2008Military service as an Officer, contributing to organizational operations and leadership tasks.
Education
MBA at Athens University of Economics and Business
January 1, 2013 - February 6, 2026Qualifications
BBA in Languages
January 1, 2007 - February 6, 2026Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education, Retail
Experience Level
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