JP
Julio Papas
About
- 14 years' experience
- Joined February 2026
Skills· 3
Languages
- Greek, ModernFluent
- EnglishAdvanced
- ItalianAdvanced
- Spanish; CastilianIntermediate
Industry experience
- Software & Internet
- Professional Services
- Media & Entertainment
- Education
- Retail
Work experience· 5 roles
Inbound Calls Agent · Apple Booking.com via TP (Online)Mar 2023 – Nov 2024 · 1 yr 9 mos
Handled inbound calls from registered clients, provided accurate support, and applied cross-sell up-selling techniques. Consistently met or exceeded KPI targets and delivered a high level of customer satisfaction.
Freelancer / Remote Customer Support · Upwork (Remote)Jan 2019 – Dec 2022 · 4 yrs
Provided comprehensive phone/video calls and sharp email correspondence. Managed short gigs from platforms such as Upwork and Freelancer, adjusting to the demands of each stakeholder to deliver timely results.
Advisor · Founder Institute (Athens - Dubai - London)Jan 2013 – Mar 2017 · 4 yrs 3 mos
Advisor for startup formation in digital realty and attended the regular program to guide early-stage ventures.
Market Analyst · Carrefour (Athens)Apr 2008 – Sep 2011 · 3 yrs 6 mos
Officer · Hellenic ArmyJan 2007 – Jan 2008 · 1 yr 1 mo
Education
MBA · Athens University of Economics and Business2013 – 2026
Certifications and awards
BBA in Languages2007 – 2026
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