Available to hire
I am a proactive project coordinator and junior project manager based in Berlin, Germany, with 8+ years of experience in technical and business operations. I excel at coordinating cross-functional teams, managing timelines, and delivering smooth event execution.
I’m passionate about hands-on problem solving, continuous improvement, and helping teams succeed. I thrive in challenging environments, enjoy building processes that boost efficiency, and am committed to ongoing learning and collaborative leadership to deliver high-quality results for clients and stakeholders.
Experience Level
Language
English
Advanced
Panjabi, Punjabi
Advanced
German
Intermediate
Hindi
Advanced
Work Experience
Events & Hospitality Coordinator at Soho House
August 1, 2022 - PresentManaged timelines and logistics for 10+ large-scale events; Supported planning and execution of private and corporate events, ensuring smooth operation and high guest satisfaction; Independently managed smaller events from setup to completion with full ownership; Delivered high-quality food and beverage service, maintaining excellent service standards; Worked closely with teams to ensure clear communication and seamless event execution.
Senior Technical Support Officer at Dell International Services
August 1, 2013 - April 1, 2022Led daily operations as Floor Supervisor/Team Lead, coordinating customer-facing support teams in fast-paced environments to ensure timely issue resolution, task prioritization, and high customer satisfaction. Managed multiple projects and work streams simultaneously, tracking timelines, milestones, and deliverables while aligning outcomes with customer expectations and organizational goals. Prepared clear and concise status reports and documentation for senior management, communicating customer impact, performance metrics, risks, incidents, and resolution outcomes on best practices specific to software usage. Streamlined customer support workflows using Salesforce and internal tools, improving operational efficiency, reducing resolution times, and enhancing the overall customer experience. Cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations to align progress. Launched a new Covid-19 remote-work project (Work From Home) from 2020-03-01 to 2
Education
MSc in Project Management at Arden University
April 1, 2023 - February 6, 2026Diploma in Electronics & Communications Engg at Punjab Technical University
September 1, 2010 - September 1, 2013Qualifications
Industry Experience
Software & Internet, Travel & Hospitality, Professional Services, Media & Entertainment, Education
Experience Level
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