Gagan Deep Kaur

Managed timelines and logistics for 10+ large-scale events; Supported planning and execution of private and corporate events, ensuring smooth operation and high guest satisfaction; Independently managed smaller events from setup to completion with full ownership; Delivered high-quality food and beverage service, maintaining excellent service standards; Worked closely with teams to ensure clear communication and seamless event execution.

Led daily operations as Floor Supervisor/Team Lead, coordinating customer-facing support teams in fast-paced environments to ensure timely issue resolution, task prioritization, and high customer satisfaction. Managed multiple projects and work streams simultaneously, tracking timelines, milestones, and deliverables while aligning outcomes with customer expectations and organizational goals. Prepared clear and concise status reports and documentation for senior management, communicating customer impact, performance metrics, risks, incidents, and resolution outcomes on best practices specific to software usage. Streamlined customer support workflows using Salesforce and internal tools, improving operational efficiency, reducing resolution times, and enhancing the overall customer experience. Cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations to align progress. Launched a new Covid-19 remote-work project (Work From Home) from 2020-03-01 to 2