Marta Marques
Hello! I’m Marta Marques, a versatile professional with experience in Customer Service, Human Resources, and Criminology.
About
Hello! I’m Marta Marques, a versatile professional with experience in Customer Service, Human Resources, and Criminology. I excel at clear communication, organization, and problem solving, and I enjoy engaging with diverse audiences to deliver practical solutions.\n\nI’m looking to join a dynamic team where I can apply my versatility in client relations, people management, or roles focused on analysis and organisation, while continuing to grow professionally.
- 2 years' experience
- Joined February 2026
Skills· 3
Languages
- PortugueseFluent
- EnglishFluent
Industry experience
- Education
- Professional Services
Work experience· 4 roles
Inbound customer service, handling 60+ calls per day across more than 15 automotive brands. High success rate in booking and customer satisfaction. Data validation, needs assessment, and personalised advice. Provided immediate and detailed estimates. Constant focus on promoting additional services and ensuring excellent customer experience.
Responsible for groups of over 40 children (aged 10–15). Supervised daily activities, including high-adrenaline tasks, ensuring safety and entertainment. Developed leadership, communication, and conflict management skills.
Coordinated training for over 200 employees, reducing absenteeism to 3%. Supported onboarding for 12 new employees. Managed qualification requirements and internal correspondence. Monitored relevant legislation, ensuring full legal compliance.
Education
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