Hello! I’m Márcio Drama — a friendly, responsible, and autonomous individual who values good manners and teamwork. I am passionate about helping others and delivering quality outcomes. I have lived in Portugal since 2001 and enjoy video editing in my free time. I’m seeking a new challenge to gain practical experience in customer service and care, bringing strong communication, organization, and adaptability to every project.

Márcio Drama

Hello! I’m Márcio Drama — a friendly, responsible, and autonomous individual who values good manners and teamwork. I am passionate about helping others and delivering quality outcomes. I have lived in Portugal since 2001 and enjoy video editing in my free time. I’m seeking a new challenge to gain practical experience in customer service and care, bringing strong communication, organization, and adaptability to every project.

Available to hire

Hello! I’m Márcio Drama — a friendly, responsible, and autonomous individual who values good manners and teamwork. I am passionate about helping others and delivering quality outcomes.

I have lived in Portugal since 2001 and enjoy video editing in my free time. I’m seeking a new challenge to gain practical experience in customer service and care, bringing strong communication, organization, and adaptability to every project.

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Language

Portuguese
Fluent
English
Advanced

Work Experience

Customer Support (Call Center) at Teleperformance (Bankinter)
January 1, 2023 - January 1, 2024
Assisting customers with account inquiries, payments, and mobile applications. Resolving issues presented by customers. Retaining new customers.
Video Editor at Freelancer
January 1, 2020 - January 1, 2023
Interacting with clients to understand project intentions and planning. Organizing projects to ensure timely delivery. Being available for any type of project adjustments.

Education

Secondary Education at Youth Foundation
January 11, 2030 - February 6, 2026
Electronics Technician at Technical Course in Electronics and Communications
January 1, 2017 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Telecommunications, Professional Services