Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Tirza Irene Kaunang, a recent graduate of Politeknik Negeri Manado with a Bachelor of Applied Hospitality Management. I graduated with honors (GPA 3.91/4.00) and have built a solid foundation in service excellence, cross-department coordination, and guest experience optimization. For my internships and roles, I rotated through Reservations, Concierge, and Guest Service Center, developing strong multitasking, communication, and problem-solving skills. I'm excited to contribute my energy, creativity, and collaborative mindset to a dynamic hospitality team and deliver outstanding guest experiences.…Hi, I'm Tirza Irene Kaunang, a recent graduate of Politeknik Negeri Manado with a Bachelor of Applied Hospitality Management. I graduated with honors (GPA 3.91/4.00) and have built a solid foundation in service excellence, cross-department coordination, and guest experience optimization. For my internships and roles, I rotated through Reservations, Concierge, and Guest Service Center, developing strong multitasking, communication, and problem-solving skills. I'm excited to contribute my energy, creativity, and collaborative mindset to a dynamic hospitality team and deliver outstanding guest experiences.

Tirza Irene Kaunang

2nd Assistant Director, Data Annotator, 1st Assistant Director, +2





Hi, I'm Tirza Irene Kaunang, a recent graduate of Politeknik Negeri Manado with a Bachelor of Applied Hospitality Management. I graduated with honors (GPA 3.91/4.00) and have built a solid foundation in service excellence, cross-department coordination, and guest experience optimization. For my internships and roles, I rotated through Reservations, Concierge, and Guest Service Center, developing strong multitasking, communication, and problem-solving skills. I'm excited to contribute my energy, creativity, and collaborative mindset to a dynamic hospitality team and deliver outstanding guest experiences.…Hi, I'm Tirza Irene Kaunang, a recent graduate of Politeknik Negeri Manado with a Bachelor of Applied Hospitality Management. I graduated with honors (GPA 3.91/4.00) and have built a solid foundation in service excellence, cross-department coordination, and guest experience optimization. For my internships and roles, I rotated through Reservations, Concierge, and Guest Service Center, developing strong multitasking, communication, and problem-solving skills. I'm excited to contribute my energy, creativity, and collaborative mindset to a dynamic hospitality team and deliver outstanding guest experiences.

Available to hire

Hi, I’m Tirza Irene Kaunang, a recent graduate of Politeknik Negeri Manado with a Bachelor of Applied Hospitality Management. I graduated with honors (GPA 3.91/4.00) and have built a solid foundation in service excellence, cross-department coordination, and guest experience optimization.

For my internships and roles, I rotated through Reservations, Concierge, and Guest Service Center, developing strong multitasking, communication, and problem-solving skills. I’m excited to contribute my energy, creativity, and collaborative mindset to a dynamic hospitality team and deliver outstanding guest experiences.

Skills

Microsoft Excel

Microsoft Office

Microsoft Word

Experience Level

Microsoft Excel

Expert

Microsoft Office

Expert

Microsoft Word

Expert

Language

Indonesian

Fluent

English

Advanced

Work Experience

Front Office Trainee at Mandarin Oriental Jakarta

February 1, 2024 - June 1, 2024

Rotated through and supported three key divisions: Reservation, Concierge, and Guest Service Center, gaining a holistic understanding of luxury front-of-house operations.

Trainee - Guest Service Center at Four Points by Sheraton Manado

August 1, 2024 - January 1, 2025

Developed and maintained deep product knowledge and communication excellence. Handled an average of 100+ guest inquiries and requests per shift, utilizing communication systems to manage expectations and service delivery. Managed high-volume, real-time communication channels (calls, chat) to efficiently coordinate inter-departmental services.

Guest Service Center at Four Points by Sheraton Manado

July 1, 2025 - Present