Motivated and reliable professional with a strong work ethic and attention to detail. I adapt quickly, communicate clearly, and enjoy working both independently and as part of a team. Always eager to learn and deliver high-quality results.

Madalina Nastase

Motivated and reliable professional with a strong work ethic and attention to detail. I adapt quickly, communicate clearly, and enjoy working both independently and as part of a team. Always eager to learn and deliver high-quality results.

Available to hire

Motivated and reliable professional with a strong work ethic and attention to detail. I adapt quickly, communicate clearly, and enjoy working both independently and as part of a team. Always eager to learn and deliver high-quality results.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Romanian, Moldavian, Moldovan
Fluent
English
Intermediate

Work Experience

Customer Support and Sales Agent at CGS Romania
October 1, 2024 - September 1, 2025
Provided customer support via phone, handling technical and sales-related inquiries in a timely and professional manner. Assisted customers with installation, setup, and basic troubleshooting of security software across multiple devices. Identified customer needs and successfully sold security software solutions, contributing to revenue growth and customer satisfaction.
Account Manager at CGS Romania
September 1, 2025 - Present
Managed a portfolio of approximately 300 customer accounts annually, overseeing subscription renewals with a total value of $2M+ in annual revenue. Owned the end-to-end renewal process, proactively engaging clients via email and meetings to secure timely renewals. Led client meetings to discuss renewal terms, address concerns, and strengthen long-term customer relationships. Collaborated closely with internal teams through regular meetings to align on account strategy, renewal timelines, and priorities. Successfully negotiated and closed renewal contracts, consistently contributing to retention and revenue targets. Maintained accurate account and renewal records while ensuring a smooth and professional customer experience.

Education

High School Diploma at Liceul Tehnologic G.G. Longinescu
September 1, 2020 - June 1, 2024
Curs in Aesthetic and Human Body Hygiene at Liceul Tehnologic G.G. Longinescu
September 1, 2020 - June 1, 2024

Qualifications

Permis de conducere
January 11, 2030 - February 7, 2026

Industry Experience

Software & Internet, Professional Services, Retail, Consumer Goods, Telecommunications

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

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