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Motivated and reliable professional with a strong work ethic and attention to detail. I adapt quickly, communicate clearly, and enjoy working both independently and as part of a team. Always eager to learn and deliver high-quality results.…

Madalina Nastase

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Motivated and reliable professional with a strong work ethic and attention to detail. I adapt quickly, communicate clearly, and enjoy working both independently and as part of a team. Always eager to learn and deliver high-quality results.…

Available to hire

Motivated and reliable professional with a strong work ethic and attention to detail. I adapt quickly, communicate clearly, and enjoy working both independently and as part of a team. Always eager to learn and deliver high-quality results.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Intermediate

Work Experience

Customer Support and Sales Agent at CGS Romania

October 1, 2024 - September 1, 2025

Provided customer support via phone, handling technical and sales-related inquiries in a timely and professional manner. Assisted customers with installation, setup, and basic troubleshooting of security software across multiple devices. Identified customer needs and successfully sold security software solutions, contributing to revenue growth and customer satisfaction.

Account Manager at CGS Romania

September 1, 2025 - Present

Managed a portfolio of approximately 300 customer accounts annually, overseeing subscription renewals with a total value of $2M+ in annual revenue. Owned the end-to-end renewal process, proactively engaging clients via email and meetings to secure timely renewals. Led client meetings to discuss renewal terms, address concerns, and strengthen long-term customer relationships. Collaborated closely with internal teams through regular meetings to align on account strategy, renewal timelines, and priorities. Successfully negotiated and closed renewal contracts, consistently contributing to retention and revenue targets. Maintained accurate account and renewal records while ensuring a smooth and professional customer experience.