Carlota Gonzalez

Provide executive and administrative support to senior leadership; manage onboarding of new hires and residents; coordinate internal communications; plan and coordinate company-wide events; collaborate with cross-functional teams; manage travel arrangements; prepare presentations and reports; process expenses; maintain confidential information; identify process inefficiencies and implement improvements to onboarding and operations.

Build and nurture a vibrant resident community, foster connection and collaboration, and promote a positive living experience. Serve as main point of contact for residents, addressing needs, questions, and day-to-day issues. Plan and coordinate community events and experiences aligned with brand values. Onboard new residents and ensure smooth move-ins and move-outs. Manage internal communications and collaborate with operations and marketing teams. Drive resident engagement and satisfaction, and collect feedback to inform improvements.

Delivered customer care experiences across channels, developed processes and tools to improve service quality, and maintained high levels of customer satisfaction. Worked with cross-functional teams to streamline onboarding, triage issues, and resolve inquiries efficiently.