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I am Ngabo Kelly Carl, a motivated and ethical undergraduate student pursuing a Bachelor of Business Administration. I bring a customer-focused mindset, strong communication, and a solid work ethic developed through hands-on experience in AI data training, remote operations, and international client support across Europe and North America. I am passionate about continuous growth and making a meaningful impact through integrity and dedication. Over the years I have contributed to AI model training and evaluation, data annotation, supplier onboarding, and quality assurance in fast-paced environments. I thrive in high-volume task handling, learning quickly, and collaborating with cross-functional teams to deliver accurate, reliable results that align with human values and business goals.…I am Ngabo Kelly Carl, a motivated and ethical undergraduate student pursuing a Bachelor of Business Administration. I bring a customer-focused mindset, strong communication, and a solid work ethic developed through hands-on experience in AI data training, remote operations, and international client support across Europe and North America. I am passionate about continuous growth and making a meaningful impact through integrity and dedication. Over the years I have contributed to AI model training and evaluation, data annotation, supplier onboarding, and quality assurance in fast-paced environments. I thrive in high-volume task handling, learning quickly, and collaborating with cross-functional teams to deliver accurate, reliable results that align with human values and business goals.

Ngabo Kelly Carl

Data Scientist, QA Engineer, AI Engineer, +4

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I am Ngabo Kelly Carl, a motivated and ethical undergraduate student pursuing a Bachelor of Business Administration. I bring a customer-focused mindset, strong communication, and a solid work ethic developed through hands-on experience in AI data training, remote operations, and international client support across Europe and North America. I am passionate about continuous growth and making a meaningful impact through integrity and dedication. Over the years I have contributed to AI model training and evaluation, data annotation, supplier onboarding, and quality assurance in fast-paced environments. I thrive in high-volume task handling, learning quickly, and collaborating with cross-functional teams to deliver accurate, reliable results that align with human values and business goals.…I am Ngabo Kelly Carl, a motivated and ethical undergraduate student pursuing a Bachelor of Business Administration. I bring a customer-focused mindset, strong communication, and a solid work ethic developed through hands-on experience in AI data training, remote operations, and international client support across Europe and North America. I am passionate about continuous growth and making a meaningful impact through integrity and dedication. Over the years I have contributed to AI model training and evaluation, data annotation, supplier onboarding, and quality assurance in fast-paced environments. I thrive in high-volume task handling, learning quickly, and collaborating with cross-functional teams to deliver accurate, reliable results that align with human values and business goals.

Available to hire

I am Ngabo Kelly Carl, a motivated and ethical undergraduate student pursuing a Bachelor of Business Administration. I bring a customer-focused mindset, strong communication, and a solid work ethic developed through hands-on experience in AI data training, remote operations, and international client support across Europe and North America. I am passionate about continuous growth and making a meaningful impact through integrity and dedication.

Over the years I have contributed to AI model training and evaluation, data annotation, supplier onboarding, and quality assurance in fast-paced environments. I thrive in high-volume task handling, learning quickly, and collaborating with cross-functional teams to deliver accurate, reliable results that align with human values and business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

AI Collection (Video)

Intermediate

AI Collection (Audio)

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Kinyarwanda

Fluent

English

Fluent

French

Fluent

Arabic

Beginner

Turkish

Beginner

Work Experience

Remote AI Data Trainer & Agent Operator at Invisible Technologies Inc.

September 1, 2022 - January 1, 2025

InstructGPT Project: core contributor to training and data annotation, evaluation, and feedback to refine AI responses, ensuring clarity, accuracy, and alignment with human values. Onboarded suppliers across the UK, USA, Canada, France, Belgium, and Ireland via calls and emails. Conducted data extraction and analysis to resolve order failures and customer data issues. Pre-trained and labeled datasets to train AI models. Used Salesforce for supplier data entry and workflow management. Contributed to the Google | Gemini Live process, trained French-language AI models, and performed Preliminary Skill Verification Projects (RLHF & SFT Assessments) to refine model outputs. Worked on client & support projects (e.g., Radley+Co Limited, Bolt, DoorDash).

Data Collector Trainee at Vanguard Economics Ltd.

May 1, 2025 - July 1, 2025

Trained in data collection methodologies and research approaches. Strengthened field data handling and organizational skills.

Quality Analyst Team Lead at Call Center Intelligence (CCI)

September 1, 2025 - Present

Remote team lead for Whatnot Campaign; Led and mentored a team of Quality Analysts to deliver high-accuracy outputs aligned with client and campaign guidelines. Conducted quality audits, identified error trends, and implemented corrective actions. Managed task allocation, performance tracking, and deadline adherence. Acted as escalation point for quality issues and guideline clarifications. Collaborated with project and operations teams to meet quality and delivery targets. Produced quality reports and drove continuous process improvements.

Agent Operator at Call Center Intelligence (CCI)

May 1, 2025 - September 1, 2025

Managed dynamic tasks in a fast-paced customer support campaign. Adapted quickly to high-volume operations while ensuring quality service.

Rwanda Data Collector Trainee at Vanguard Economics Ltd.

May 1, 2025 - July 1, 2025

Trained in data collection methodologies and research approaches; strengthened field data handling and organizational skills.

Agent Operator at Call Center Intelligence (CCI) – Whatnot Campaign

May 1, 2025 - September 1, 2025

Managed dynamic tasks in a fast-paced customer support campaign, adapting quickly to high-volume operations while maintaining quality service.

Quality Analyst Team Lead at Call Center Intelligence (CCI) – Whatnot Campaign

September 1, 2025 - Present

Led a team of Quality Analysts to deliver high-accuracy outputs, conducted quality audits, identified error trends, implemented corrective actions, managed task allocation and deadlines, served as escalation point for issues, and produced quality reports.