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I am a results-driven aviation, tourism, and business operations professional with 7+ years of experience in Leisure and MICE group operations, HR coordination, and CRM data analysis in high-pressure, customer-focused environments. I thrive in fast-paced settings, delivering reliable operational support and data-driven insights to optimize performance and client satisfaction. Holding a Master’s in Aviation Management, I combine academic knowledge with hands-on expertise in MICE operations, leisure travel coordination, and ground services. I am known for strong analytical and problem-solving skills, CRM system optimization, and building sustainable relationships with agencies and stakeholders while delivering operational excellence through teamwork and innovation.…I am a results-driven aviation, tourism, and business operations professional with 7+ years of experience in Leisure and MICE group operations, HR coordination, and CRM data analysis in high-pressure, customer-focused environments. I thrive in fast-paced settings, delivering reliable operational support and data-driven insights to optimize performance and client satisfaction. Holding a Master’s in Aviation Management, I combine academic knowledge with hands-on expertise in MICE operations, leisure travel coordination, and ground services. I am known for strong analytical and problem-solving skills, CRM system optimization, and building sustainable relationships with agencies and stakeholders while delivering operational excellence through teamwork and innovation.

Maryam Shahamat

Project Manager, Graphic Designer, Brand Designer, +2

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I am a results-driven aviation, tourism, and business operations professional with 7+ years of experience in Leisure and MICE group operations, HR coordination, and CRM data analysis in high-pressure, customer-focused environments. I thrive in fast-paced settings, delivering reliable operational support and data-driven insights to optimize performance and client satisfaction. Holding a Master’s in Aviation Management, I combine academic knowledge with hands-on expertise in MICE operations, leisure travel coordination, and ground services. I am known for strong analytical and problem-solving skills, CRM system optimization, and building sustainable relationships with agencies and stakeholders while delivering operational excellence through teamwork and innovation.…I am a results-driven aviation, tourism, and business operations professional with 7+ years of experience in Leisure and MICE group operations, HR coordination, and CRM data analysis in high-pressure, customer-focused environments. I thrive in fast-paced settings, delivering reliable operational support and data-driven insights to optimize performance and client satisfaction. Holding a Master’s in Aviation Management, I combine academic knowledge with hands-on expertise in MICE operations, leisure travel coordination, and ground services. I am known for strong analytical and problem-solving skills, CRM system optimization, and building sustainable relationships with agencies and stakeholders while delivering operational excellence through teamwork and innovation.

Available to hire

I am a results-driven aviation, tourism, and business operations professional with 7+ years of experience in Leisure and MICE group operations, HR coordination, and CRM data analysis in high-pressure, customer-focused environments. I thrive in fast-paced settings, delivering reliable operational support and data-driven insights to optimize performance and client satisfaction.

Holding a Master’s in Aviation Management, I combine academic knowledge with hands-on expertise in MICE operations, leisure travel coordination, and ground services. I am known for strong analytical and problem-solving skills, CRM system optimization, and building sustainable relationships with agencies and stakeholders while delivering operational excellence through teamwork and innovation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Turkish

Fluent

Arabic

Advanced

Spanish; Castilian

Beginner

Work Experience

HR & Operation Team Leader at OTTO DMC Turizm

January 1, 2023 - Present

Coordinated Leisure and MICE group operations for tourism and aviation-related projects. Led CRM system transition and data analysis to enhance client segmentation and sales pipeline efficiency. Produced weekly performance and sales reports to support business decisions. Managed agency and corporate requests, prepared pricing proposals and flexible offers. Ensured smooth coordination with service providers, enhancing service quality and customer satisfaction.

HR Administrator at Platform 97

January 1, 2022 - December 31, 2022

Managed workflow between sales and operations teams. Produced analytical KPI and CRM reports to support business and operational decisions.

Human Resources Office Administrator at MTC Home

January 1, 2021 - December 31, 2022

Managed recruitment, onboarding, and personnel coordination. Oversaw operational budgets, shift planning, and performance monitoring. Maintained vendor relationships for service delivery and integrated CRM tracking for candidate data.

Human Resources Office Administrator at Snappfood (Zoodfood)

January 1, 2017 - December 31, 2021

Coordinated large-scale HR and operational processes in a competitive environment. Developed KPI and CRM tracking systems to monitor efficiency and employee performance. Liaised across departments to resolve workflow issues.