Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Rawi Riad. I’m an implementation-focused professional with 8 years in customer service and 5 years in software implementation. I’ve helped SMBs and large corporations deploy HRIS, payroll, and data integration solutions, turning complex requirements into practical, scalable systems. I enjoy collaborating across Sales, Engineering, and Customer Success to design high-impact solutions, train end users, and drive platform adoption. I’m adept at gathering business requirements, mapping data flows, and delivering reliable results from go-live to ongoing support.…Hi, I’m Rawi Riad. I’m an implementation-focused professional with 8 years in customer service and 5 years in software implementation. I’ve helped SMBs and large corporations deploy HRIS, payroll, and data integration solutions, turning complex requirements into practical, scalable systems. I enjoy collaborating across Sales, Engineering, and Customer Success to design high-impact solutions, train end users, and drive platform adoption. I’m adept at gathering business requirements, mapping data flows, and delivering reliable results from go-live to ongoing support.

Rawi Riad

Project Manager, UI Designer, Web Designer, +1





Hi, I’m Rawi Riad. I’m an implementation-focused professional with 8 years in customer service and 5 years in software implementation. I’ve helped SMBs and large corporations deploy HRIS, payroll, and data integration solutions, turning complex requirements into practical, scalable systems. I enjoy collaborating across Sales, Engineering, and Customer Success to design high-impact solutions, train end users, and drive platform adoption. I’m adept at gathering business requirements, mapping data flows, and delivering reliable results from go-live to ongoing support.…Hi, I’m Rawi Riad. I’m an implementation-focused professional with 8 years in customer service and 5 years in software implementation. I’ve helped SMBs and large corporations deploy HRIS, payroll, and data integration solutions, turning complex requirements into practical, scalable systems. I enjoy collaborating across Sales, Engineering, and Customer Success to design high-impact solutions, train end users, and drive platform adoption. I’m adept at gathering business requirements, mapping data flows, and delivering reliable results from go-live to ongoing support.

Available to hire

Hi, I’m Rawi Riad. I’m an implementation-focused professional with 8 years in customer service and 5 years in software implementation. I’ve helped SMBs and large corporations deploy HRIS, payroll, and data integration solutions, turning complex requirements into practical, scalable systems.

I enjoy collaborating across Sales, Engineering, and Customer Success to design high-impact solutions, train end users, and drive platform adoption. I’m adept at gathering business requirements, mapping data flows, and delivering reliable results from go-live to ongoing support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Fluent

Arabic

Fluent

Spanish; Castilian

Intermediate

Work Experience

Implementation Manager at Rippling

April 1, 2025 - Present

Training admins on payroll configuration, security, and time and attendance; collaborating with Sales, Engineering, and Account Management to deliver seamless client service; troubleshooting product issues via JIRA; recording Loom videos; validating employee data; creating automated workflows for onboarding, offboarding, and document management; advising on CRA-compliant payroll configuration; creating project plans and milestones; delivering complex HR operations solutions; assisting with accounting integrations; ensuring high platform adoption and transition to support; documenting improvements in Confluence.

Implementation Specialist at TrueContext

January 1, 2023 - March 1, 2024

Addressed issues and resolved customer queries during implementation using Jira and Zendesk; configured solutions to complex requirements using Agile and Waterfall; onboarded new clients; established QA and data validation processes; created workflow automation including approval, automated emails, and document management; prepared project plans and milestones; maintained stakeholder communications; documented system configurations and business requirements; developed data integrations to third-party apps (Salesforce, QuickBooks, Netsuite) via ETL and API tools; increased user adoption through user-centric solution design; identified opportunities for growth in collaboration with Account Managers.

Project Manager at Delbridge Solutions

July 1, 2021 - March 1, 2022

Created project plans with timelines, estimates, budget, dependencies and risks; identified and mitigated risks; coordinated kickoff meetings, BRG sessions and status calls; produced project status reports; led weekly internal and client status calls; adjusted plans for risk events; performed gap analyses and managed change requests; staffed projects with resources; reviewed and approved hours; managed third-party vendors; resolved conflicts and escalations as needed.

Implementation Consultant at InsightSoftware

August 1, 2020 - May 1, 2021

Tracked and coordinated tasks with the implementation team; imported customer data using ETL tools and third-party apps for seamless data integration; conducted data validation and QA; built automated business logic and reports to align with accounting needs; coded applications to help clients manage their accounts; maintained knowledge of industry trends and monitored system performance to identify optimization opportunities; presented reports and automated workflows to clients.

Implementation Consultant at Risk Control Technologies

April 1, 2018 - September 1, 2019

Implemented software solutions according to client needs; created detailed documentation of configurations, processes and business requirements; aligned internal resources with Agile or Waterfall; tracked issues via Zendesk, Jira and Trello; collaborated with Business Analyst and Product Manager on user stories and QA; developed project plans and milestones; communicated client concerns to management; designed and enhanced workflows; delivered weekly client presentations on configured components; adhered to KPIs to measure success and identify improvements.