Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am an experienced, empathetic, focused customer advisor and problem solver, with a passion for health, travel, and technology. I enjoy collaborating with teams and also working independently, and I’m always eager to learn and take the initiative. I value empathy, clear communication, and a proactive approach to improving processes. I’m open to remote opportunities and ready to contribute across health, travel, and IT.…I am an experienced, empathetic, focused customer advisor and problem solver, with a passion for health, travel, and technology. I enjoy collaborating with teams and also working independently, and I’m always eager to learn and take the initiative. I value empathy, clear communication, and a proactive approach to improving processes. I’m open to remote opportunities and ready to contribute across health, travel, and IT.

Daria Kempska

Project Manager, Graphic Designer, Web Designer, +2





I am an experienced, empathetic, focused customer advisor and problem solver, with a passion for health, travel, and technology. I enjoy collaborating with teams and also working independently, and I’m always eager to learn and take the initiative. I value empathy, clear communication, and a proactive approach to improving processes. I’m open to remote opportunities and ready to contribute across health, travel, and IT.…I am an experienced, empathetic, focused customer advisor and problem solver, with a passion for health, travel, and technology. I enjoy collaborating with teams and also working independently, and I’m always eager to learn and take the initiative. I value empathy, clear communication, and a proactive approach to improving processes. I’m open to remote opportunities and ready to contribute across health, travel, and IT.

Available to hire

I am an experienced, empathetic, focused customer advisor and problem solver, with a passion for health, travel, and technology. I enjoy collaborating with teams and also working independently, and I’m always eager to learn and take the initiative.

I value empathy, clear communication, and a proactive approach to improving processes. I’m open to remote opportunities and ready to contribute across health, travel, and IT.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Polish

Fluent

English

Advanced

German

Intermediate

Italian

Beginner

Russian

Beginner

Work Experience

Digital Support Specialist / IT Help Desk at Hem Pela A/S

March 1, 2023 - August 31, 2025

Helping the users (B2B) via calls, chats and incidents (ServiceNow); Troubleshooting and resolving hardware and software issues (Office 365, client software, Windows, connectivity, SAP); Managing accounts and passwords using Active Directory; Operating according to ITIL v4, certified internally.

Customer Advisor at InfoSys BPM

March 1, 2022 - March 31, 2023

I am an experienced, empathetic, focused customer advisor and problem solver. Experienced in health, travel and technical sectors; team-oriented with space for independence; open to remote work; proactive and solution-focused.

Air Claims Specialist at Mother's Protect

November 1, 2019 - January 31, 2021

Verification and analysis of airline compensation cases; Support for customers; Collaboration with teams.

Customer Service / Customer Advisor at Physiotherapy Clinic

July 1, 2019 - February 28, 2022

Customer service for new and existing customers (Helpscout, telephone, Instagram, Facebook); gathering feedback from customers; educating customers about products and ingredients (adaptogens); advising and adjusting products and supplementation to individual needs; communicating with stakeholders; solving logistic and technical problems at every stage (before, during, after sale); WordPress

Air Claims Specialist at AirHelp Ltd

October 1, 2018 - April 30, 2019

Verification and analysis of reports, eligibility, documents necessary to apply for compensation from airlines; Supporting international customers with ticketing systems (Zendesk); Collaborating with other teams across the company.